Do what you love. Love what you do.
At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.
About the TeamBusiness Systems Analyst: Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. Note: May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.
About the Role
Come be a part of something big.
Workday is embarking on our next growth adventure. As our Business Technology team continues its mission to deliver unparalleled value to our business partners and customers, we are expanding our presence in the Asia-Pacific region with a new Business Technology office in Pune, India. This new office will be an essential development center to propel the growth of our company through transformational programs for Go-To-Market and Enterprise Data Analytics teams. If you want to be a part of building something big that will drive value throughout the entire global organization, then this is the opportunity for you. You will be working on top priority initiatives that span new and existing technologies - all to deliver outstanding results and experiences for our Customers and employees.
Our Go-To-Market (GTM) Enterprise Applications team / Enterprise Architecture and Data Services team is currently looking for a Business Systems Analyst.
About Go-To-Market Team:
The Business Technology Go-To-Market team works in close partnership with our business partners to help fuel growth and revenue goals for Workday, along with driving exceptional Customer and employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions for our Marketing, Sales, Services, Customer Support & Legal business functions with Salesforce being the primary platform alongside other cutting edge platforms like SnapLogic for Integrations, Conga/Apttus for CPQ, CLM, AWS as PaaS, Coveo Search Platform, OKTA for SSO and others
The Business Systems Analyst (BSA) at Workday will be part of the GTM Enterprise Applications team that is responsible for the CRM implementation at Workday. The BSA will work with business stakeholders and our GTM development team to deliver Salesforce.com enhancements and projects to increase business efficiency and automate business processes through technology and innovation.
This hands-on technical role demands knowledge of business processes and methodologies along with strong analytical skills. The candidate will have direct hands on experience in Salesforce.com with design, configuration and implementation. Experience in other large BI, CRM or ERP enterprise systems is preferred but not required.
Work closely with business partners to understand business processes, goals and gaps.
Collaborate with GTM development team and other business analysts in the planning, prioritization, design, development and deployment of new projects & system enhancements.
Responsible for understanding business requirements and creating documentation as needed; i.e. Business requirements documents (BRDs), process flows, business cases, gap analysis (as is vs. to be), functional design documents etc.
Leverage business knowledge and expertise to identify opportunities for process improvements.
Analyze and initiate configurations and customization of the Salesforce system and participate in the change management and go live support processes.
Facilitate review sessions with functional owners, subject matter experts and end-user representatives.
Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.
Experience/ Skills Requirements
Bachelor’s degree in Computer Science with Business Management, Information Management Systems (or related field) or equivalent experience required.
5+ years hands-on Business Systems Analyst experience supporting business stakeholders in various groups such as Support, Services and Partners on a global, enterprise system.
Salesforce experience required.
Experience with Service Cloud, Customer Support, Case Management and Communities is strongly preferred.
End to end implementation experience including project management, issue management, communication and change management.
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as with business partners and technical teams.
Strong project management skills including the ability to define the project scope, establish a timeline, coordinate resources, communicate status, and manage the delivery of results.
Solid multi-tasking, time management & organization skills with the ability to manage multiple and often changing priorities as well as the ability to adapt to changing business requirements.
Hands-on experience with reports, data management/data manipulation and dashboards with the ability to organize information and processes in a logical and efficient manner.
Demonstrated ability to learn and embrace new technologies, applications, and solutions.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.