Job Description

What I Do
•Deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time
•Consistently deliver the highest standards of quality, service and cleanliness in the restaurant
•Act as a host; be approachable, friendly and anticipate customer needs Create a Great Customer Experience
•Make it special – act as a role model – be welcoming, personalise your comments and connect with your customers
•Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
•Adapt to each customer’s needs – be customer confident and provide an individual experience that exceeds their expectations, e.g.:
o Be patient with customers who need help, offer to explain the menu
o Get to know regular customers and treat them individually
oUse positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special, direct queues during busy periods
o Support in store events with enthusiasm
•Use initiative and confidence – approach and interact with customers
•Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
•Monitor food quality being consumed by customers
•Treat all customers and colleagues with courtesy and respect
•Work as a supportive team member
McDonald's is an equal opportunities employer. Quality, Service and Cleanliness
• Complete tasks and activities in line with training, company guidelines and management direction
• Adhere to McDonald’s standards of quality, service and cleanliness
• Follow all workplace safety, security and food hygiene procedures
• Follow our guidelines and take pride in your personal appearance
• Take responsibility for your training in all areas; look for opportunities to improve and develop N/A
Save Job