Medical Care Case Manager

AXA General Insurance (Hong Kong, Hong Kong) 6 days ago


  • Handle enquiries and help the members through various communication channels (Hotline, Email, Webchat, voice, fax, electronic including email and instant messaging) using the high level of customer service and nursing expertise
  • Collaborate and liaise with relevant stakeholders (Hospital providers, specialists, internal counterparts and back office) to provide the high quality and cost-effective interventions and for members’ healthcare needs
  • Handle case assignments, draft service plans, review case progress and determine case closure
  • Record cases information, complete all necessary forms and produce statistical reports accurately 
  • Handle complaints and provide professional advice and solutions on members’ requests
  • Contribute to achieve agreed SLAs and service standards
  • Develop, review and implement workflows, procedures and guideline to enhance operational efficiency
  • Assist Medical Director in providing medical input to Claims, Underwriting and Customer Service
  • Assist Medical Director to develop training program on medical knowledge to different stakeholders within corporate.


  •     University graduate in healthcare discipline, preferably registered nurse
  •     At least 5 years’ experience in customer services in healthcare or insurance industry
  •    Proficient in both spoken & written English & Chinese, mandarin is an advantage
  •    Excellent communication & interpersonal skills
  •    Attentive to details and well-organized
  •   Customer oriented, Independent with problem solving skills
  •   Willing to learn and self-motivated
  •   Proficient in MS office, excel and powerpoint
About AXA  

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.


AXA Hong Kong and Macau, a member of the AXA Group, prides itself on serving over 1.3 million customers [1]  in the region. In addition to being the #1 global Property & Casualty commercial lines insurer [2] , we are also one of the largest health protection providers in Hong Kong and Macau. 

‘Empowering people to live a better life’ is the goal of AXA Hong Kong and Macau, which is reflected in everything we do. We are one of the most diversified insurers, providing a full range of coverage for individual and commercial customers. We offer all-round, integrated solutions across Life, Health and Property & Casualty to address all their insurance needs. 

AXA is an equal opportunity employer. We are committed to promote Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximize their personal potential.

[ 1 ]  Including customers of AXA China Region Insurance Company Limited, AXA China Region Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), and AXA General Insurance Hong Kong Limited

[2]  AXA Corporate Solutions, AXA Matrix Risk Consultants, AXA Insurance Company, and AXA Art with AXA XL’s insurance and reinsurance operations combined 
What We Offer  

We offer excellent career prospects and attractive remuneration package to the right candidates.

Medical Care Case Manager

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