Job Description



If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, global liquidity and cash management, wealth management and insurance, and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.

  We are now inviting qualified individuals to join this team in the role of Case Manager

Principal responsibilities

  • Conducting Customer Due Diligence for New to Bank and Periodic Review clients to ensure that the highest standard of excellence in customer service is maintained while undertaking all local and Global Standards requirements to ensure compliance with regulations and guidelines
  • Supporting Relationship Managers to handle a wide range of Financial Crime Compliance related tasks against Special Category Customers, Politically Exposed Person and High Risk customers in their portfolios to contribute to effective financial crime risk management of branch network
  • Managing the client experience throughout the onboarding of new to bank clients and the CDD periodic review for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
  • Identifying opportunities to improve efficiency throughout client onboarding and remediation process
  • Ensuring Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties
  • Increasing collaboration with Operations team to identify synergies that will deliver cost saves, risk mitigation and revenue opportunities for the Group



  • Master/ Bachelor’s degree in any related fields
  • 3-6 years experiences in banking, financial institute, client management or any related fields    
  • Excellent planning, organization and time management abilities
  • Ability to work collaboratively and independently when required
  • Ability to understand, meet and exceed external and internal customer needs
  • Ability to work under pressure and deliver as per the time line
  • Holds positive attitude with strong interpersonal skills
  • PC literate including knowledge of Microsoft Office
  • Fluency in speaking and written Thai and English is mandatory


Job Field

  :   Commercial Banking

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