Job Description

Parkview Air Medical, a leader in worldwide medical repatriation and a part of the Skyservice Air Ambulance group, is looking to add new members to its team in Montreal. Parkview provides professional medical escorts consisting of fully certified ACLS trained Paramedics, Registered Nurses & Physicians. These escorts accompany patients, family member and friends on commercial airlines. We have 20 years of experience in coordinating all aspects of patient transportation.

We are looking for dynamic and resourceful candidates who are looking to take on a new challenge and help plan patient transports all over the world.

Principle Responsibilities

  • Organizing all aspects of nurse-escorted patient transport on commercial airlines (e.g. Air Canada, Air Transat, etc.)
  • Pricing transport, scheduling and planning logistics, assembling patient and traveller information, preparing information for nurse escorts
  • Quickly addressing customer service inquiries by phone and e-mail
  • Following live transports and helping solve issues as they arise
  • Working closely with medical and airline ticketing teams
  • Collaborating with Air Ambulance colleagues
  • Other duties assigned by supervisor

Requirements

  • At least 5 years of experience
  • Experience working in a fast paced, high pressure environment
  • Demonstrable track record of taking initiative and making operational decisions
  • Strong interpersonal and communication skills
  • Able to prioritize under pressure, manage time effectively and efficiently
  • Commitment to provide the best customer service in the industry
  • Bilingual (French and English), additional languages are a plus
  • Previous travel agent, logistics, aviation or customer service experience a plus
  • Legally authorized to work in Canada
  • Equivalent combination of education and experience will be considered

Benefits

  • 4 days on 4 days off, 12 hour shifts – daytime, evenings and weekends
  • Dynamic teamwork environment in growing company
  • Comprehensive individual or family medical, dental and eye care
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