Casino Shift Manager – Table Games & Slots

Hard Rock International (Ottawa ON, Canada) 21 days ago

This position is responsible for the overall management of Casino Operations, specifically the Gaming departments

  • Oversees all aspects of Table Games and Slots guest service; works closely with all departments, including: Cage & Credit, Player’s Club, Front Services, Food & Beverage, Human Resources, Marketing, Racing, EVS, Facilities, Finance, Valet, Security, Compliance and Surveillance
  • Attain maximum product revenue by communicating with the Director of Operations and recommending improvements with reference to the gaming product mix, positioning, pricing, as well as the evaluation of new product as it relates to both Slots and Tables, assists with technical Slot operational initiatives and monitors project progress
  • Select, train and retain high-quality Table Games and Slot department Team Members. Appraise actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
  • Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games and Slots department Team Members
  • Approves staffing work schedules for Table Games and Slot departments and assures optimum development of work force
  • Assists the Director of Operations in creating and implementing operating policies and procedures
  • Assists the Director of Operations in assuming management responsibility for day-to-day gaming operations and financial activities; successfully directs departments to fulfill regulatory compliance
  • Reviews the internal security of table games and slots maintains surveillance of all activities that could affect the efficiency, effectiveness, as well as, the integrity of the casino operation
  • Evaluate current business conditions, special events, weather, etc. and staff accordingly while maintaining outstanding Guest Service
  • Handle Guests’ needs, complaints and disputes related to Casino operations and the overall property in a timely, professional manner while maintaining financial responsibility
  • Distribution of cards and dice to gaming pits as needed
  • Visually inspect all casino equipment and follow procedures for notification/repair/replacement
  • Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
  • Communicate Company and department information to ensure an “in-the-know” team
  • Author and distribute daily shift report and player win/loss reports as needed
  • Support the Hard Rock culture and team philosophy throughout the property
  • Act as a role model to all Team Members and always present oneself as a credit to Hard Rock
  • Promote positive public relations and create an enjoyable atmosphere for all
  • Ensure the protection of customers’ rewards and credit lines
  • Comply with all departmental and company policies including Hard Rock Casino's business ethics guidelines
  • Comply with all regulatory requirements
  • Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
  • Create and ensure a fun-filled, entertaining and exciting gaming environment
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
  • Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations
  • Ensure compliance with all Hard Rock Casino's Compliance and Regulations
  • Other duties as assigned
  • Lives the Brand

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned


  • High School diploma
  • Bachelor’s Degree preferred
  • Basic computer skills including Microsoft Outlook, Word and Excel required
  • 4-6 years of Table Games and Slots Management experience
  • Knowledgeable of all casino game rules for Slots and Table Games, and all procedures and regulations required
  • Ability to interpret and explain company policies and procedures
  • Proficiency in staffing and scheduling for Table Games and Slots
  • Prior experience overseeing support departments
  • Prior experience opening new properties/outlets preferred
  • Flexible to work varying shifts and time schedules as needed
  • Required exposure to casino related environmental factors, including but not limited to, excessive noise, and stress related to servicing Guests in a fast-paced, highly emotional environment
  • Excellent interpersonal, written and verbal communication skills in English is essential
  • Proficiency in a second language (French) is preferred
  • The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
  • Must have good attendance record


  • Analytical, observational, organizational, interpersonal and communication skills


  • Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, with constant exposure to general public and excessive noise
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
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