CHEP is the world leader in pallet and container pooling services, serving many of the world's largest companies. CHEP issues, collects, conditions and reissues more than 285 million pallets and containers from a global network of more than 500 service centers in 42 countries, helping manufacturers and growers transport their products to distributors and retailers.
CHEP partners with customers to develop pooling solutions that ensure reduced product damage, offer enhanced delivery efficiencies, eliminate waste and cut supply chain costs, adding exceptional value for its customers. With more than 300,000 customers around the globe, including Procter & Gamble, SYSCO, Carrefour, Kellogg's, Woolworths, Kraft, Nestlé, Lion Nathan, The Home Depot, Tesco, Unilever, Hewlett Packard, Ford and GM, CHEP is known for "Handling The World's Most Important Products…Everyday."
CHEP employs more than 7,700 employees in 42 countries and benefits from more than four decades of industry experience internationally.
Responsible for managing a portfolio of customers from a defined categories group with a revenue stream in the region of between 15-35 M€. You will be responsible for executing CHEP’s business strategy and well as developing as implementing specific account plans. Key objectives of the role are to protect existing customer revenue, meet business growth targets and increase customer satisfaction.
Manage CHEP’s relationship across a portfolio of CHEP’s customers in a defined category
Work alongside the relevant Directors and Managers to formulate a business plan for each category and for each customer account to protect and grow the account in order to meet and exceed annual targets.
Identification and conversion of growth opportunities.
Execute audit program in line with CHEP annual audit plan.
Build networks and relationships with stakeholders at all levels within customers’ supply chains.
Develop and implement joint strategic plans with key customers addressing topics such as growth, cost reduction, sustainability and ease of business.
Drive improved customer satisfaction and engagement.
Manage commercial tender and contract negotiations with customers
Lead, motivate, assess and develop the team – Communicate management decisions, ensure clarity of goals and responsibilities, manage change, celebrate success Recruit and induct talent (with HR)
Annual PDP – together with senior manager, set and monitor targets
Self and team development; succession planning
Deal with underperformers
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