CBSU Strategic & Control Head

Citi (Jakarta JK, Indonesia) 6 days ago

The Compl Bus Control Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.


  • Manage and drive the incident management process from Start to Finish.
  • Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
  • Facilitates and ensures Issue Management Quality Standards are met for issues documented
  • Act as the Single point of Contact for issue metrics.
  • Transform raw data into useful metrics and reportable information for senior leadership.
  • Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
  • Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
  • Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
  • Keeps abreast of the organization’s operational processes and best practices for business strategy.
  • Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams. 
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


  • Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
  • Prefer experience of Transactions Services functional knowledge
  • Proficient with the iCAP system, experience with Cognos is a plus.
  • 6-10 years of experience


  • Bachelor’s/University degree or equivalent experience, potentially Masters degree

CBSU Strategic and Control Head will be mainly responsible for the management of AML/KYC program or strategic initiatives across the CBSU in adherence to the GCB key priorities.  He/she will be directly reported to the CBSU Head and supported by team members (up to manager level). 

  • Actively engage with in-country, regional and/or global stakeholder to ensure proper completion of AML/KYC and Sanctions Regulatory (OCC/FRB) Consent Orders or Matters Requiring Attention (MRAs) and IA commitments.

  • Closely work with the in-country or regional stakeholder in planning, execution and post-live monitoring of AML/KYC remediation projects or other strategic initiatives.

  • Manage impact analysis, adoption and implementation monitoring of new or updated AML/KYC Citi Standards, Policies or Guidelines as well as local regulatory requirements which relevant to CBSU and/or GCB lines of businesses.

  • Ensure accurate AML/KYC metrics reporting and dashboard are produced to stakeholder (incl. in-country and Regional governance forum) for tracking and monitoring purpose.  

  • Oversee the execution of Senior Public Figure (SPF) and Local Politically Exposed Person (PEP) management, incl. identification, tagging, review and approval, across the GCB lines of businesses in accordance with Citi SPF Standard and local regulatory requirements (e.g. OJK Regulation/Circular Letter, PPATK Decree).

  • Monitor an effective implementation of Post Execution Quality Review (PEQR) of the KYC activities across the GCB lines of businesses in adherence to the Citi Policies/Standards.

  • Ensure proper Risk & Control design and execution activities across the CBSU, incl. adoption of AML & Sanctions EMP/ SMP, Annual Risk Assessment (ARA), Quarterly Risk Assessment (QRA) or Manager’s Control Assessment (MCA) as well as prompt issues escalation and management.


  • A minimum of 10 years work experiences in managerial position in Banking Financial industry or Consulting firm.  Candidate with expertise in AML/KYC and Sanctions or Internal Control/ Auditor background is preferable.

  • Prefer a candidate who has working experience in the big 4 accounting/consulting firm.

  • Fluency to communicate in English, both written and spoken.

  • Demonstrate a strong interpersonal skill, incl. verbal and written formal communication skill.

  • Sharp and possess strong analytical and forward thinking.

  • Ability to collaborate and work effectively with all levels in the organization.

  • Matured, Independent, confident and can work with minimal supervision.

  • Ability to work within a very tight deadline and people leadership. 


Job Family Group:

Compliance and Control


Job Family:

Business Control


Time Type:

Full time


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CBSU Strategic & Control Head

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