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Change Manager

16 days ago: ServiceNow, Inc.

Job Description

Change Manager|21214
Engineering, Infrastructure and OperationsDublin,
Ireland
Apply
Description

Change Manager
Dublin, Ireland orStaines, UK

This position reports to:Director, Change Management
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:
+ As a Change Manager, you will be a key member of the team responsible for day-to-day operations of Change Management function, globally. This team is responsible for the complianceand governance of all change requests (100,000+ per month)
+ Develop and implement process improvement initiatives across the organization. Determine factors for compliance and enforcement
+ Provide training, coaching and guidance to the customers of the change management processwith minimum supervision
+ Receive and process change requests through the Normal Change Process, including Change Approval Board (CAB) review and audit.
+ Review change requests to ensure appropriate rigor, discipline, consistency and predictability is applied across the entire organization with respect to how changes are submitted, reviewed and approved and executed.
+ Work with auditors to demonstrate adequacy and effectiveness of internal controls
+ Be a part of a tight team environment where support, loyalty and honest feedback are the currency. ServiceNow employees are expected to be self-starting, proactive, and able to thrive in a fast-paced environment
In order to be successful in this role, we need someone who has:
+ Minimum 5 years of Change Management experience and demonstrate an in-depth knowledge of Change Management processes inhigh growth and rapidly change technology enterprise
+ Outstanding knowledge of principles, methods and techniques used in change management
+ Significant experience preparingaudit work papers and reports with minimal supervision.
+ Outstanding communication skills, both written and verbal, and very strong interpersonal skills.
+ Must bring working knowledge and applied skills in ITILv3 and Change Management
+ Ability to work independently and with a team.
+ Effectively communicate within a team environment and across organizational levels to include co-workers, management, and customers.
+ Regulartravel domesticallyandinternational
+ Provide after hours and weekend support for change implementation, including participate in on call rotation
+ Bachelor’s degree in technical field or related discipline
We provide competitive compensation, generous benefits and a professional atmosphere.This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

Change Manager|21214Engineering, Infrastructure and OperationsDublin,IrelandApplyDescriptionChange ManagerDublin, Ireland orStaines, UKThis position reports to:Director, Change ManagementServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. What you get to...