EMEA Sales Partner/Channel Manager - (Contact Centres/IVR/Digital) work from home

Nuance (Aachen NW, Deutschland) Vor 27 Tagen veröffentlicht

Nuance ist Pionier und Marktführer im Bereich der dialogorientierten Künstlichen Intelligenz (KI) für alle Arbeits- und Lebensbereiche. Wir liefern Lösungen, die verstehen, analysieren und das Ziel verfolgen, die menschliche Intelligenz zu bereichern und die Produktivität und Sicherheit zu erhöhen. Wir besitzen jahrzehntelange Erfahrung in der Entwicklung und Anwendung von KI.

Werden Sie Mitglied unseres Teams! Nuance entwickelt ständig neue Wege, wie Mensch und Technologien miteinander interagieren. Unsere KI-gesteuerten Lösungen ermöglichen Unternehmen, ihre „normalen Geschäftsabläufe“ zu transformieren. Seit Jahren vertrauen Tausende von Unternehmen aus Gesundheits- und Rechtswesen, der Finanz- und Versicherungsbranche, Telekommunikation und Versorgungswirtschaft für sinnvolle Ergebnisse und eine intelligentere, vernetztere Welt auf die preisgekrönten Lösungen von Nuance. Von klinischen Spracherkennungstechnologien, die Medizinern einen Zeitgewinn für eine intensivere Patientenfürsorge verschaffen, bis hin zu einer in Echtzeit reagierenden Intelligenz, die Milliarden von Kundeninteraktionen steuert, engagieren wir uns uneingeschränkt dafür, Unternehmen darin zu unterstützen, die Grenzen des Möglichen auszuweiten.

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.


We are looking for an experienced EMEA Enterprise Partner Manager to manage and grow a diverse set of regional partners including VARs, OEMs, SIs and Distributors focusing on Contact Center, Customer Engagement, Security and Analytics. These partner management responsibilities will be focused primarily in the DACH region, with some additional focus on Benelux, Eastern Europe, Middle East and Africa. This will be a high touch position working with our partners driving engagement, sales enablement and maximizing the potential of the partner portfolio. As part of the day to day functions, you will work closely with our Sales, Marketing and Product teams to develop and execute partner growth strategies that align with our company's business objectives.


Principal Duties and Responsibilities:

  • Provide day-to-day support for assigned channel partners to help them sell, implement and support Nuance’s products and services.
  • Aggressively drive partners to maximize sales and total partnership potential through sales best practices, training, and support.
  • Gain a detailed understanding of the partner’s key business drivers and design strategies that deliver value in line with these business drivers
  • Coordinates the involvement of company personnel, including support, service, technical and management resources to meet partner performance objectives and partners' expectations.
  • Conduct regular business review and planning meetings to ensure alignment with partners
  • Assist with ongoing partner training, marketing, and overall enablement programs
  • Manages potential channel conflict by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
  • Effectively track activity and maintain accurate forecasts using SalesForce.com.
  • Educate partners on product portfolio and complimentary services offered.
  • Ensures partner compliance with partner agreements and program rules
  • Assist partners in sales situations with consultation, quotes and proposals for Nuance products and services

Qualifications:

Education:Bachelor’s degree (MBA desirable)

Minimum years of experience:5+ years of relevant, quota carrying, enterprise software sales experience (experience within the contact center/customer engagement technology industry is a plus)

Required Skills:

  • Fluency in German and English
  • Background in channel sales/account management
  • Proven track record of achievement against sales targets
  • Quick Learner that is skilled at penetrating into new accounts and exceeding multi-million-dollar annual sales quotas
  • Demonstrated analytical skills, including ROI quantification and justification
  • Successful track record of building and maintaining strong relationships ranging from senior level executives to technical contacts
  • Ability to forecast and accurately manage accounts, opportunities, activity in CRM (knowledge of salesforce.com a plus)
  • Possess a strong business acumen in managing strategic accounts or partnerships with the ability to understand strategic business drivers
  • Excellent communication and cross-functional teamwork skills (product management, support, sales, and senior management)
  • Strong verbal, written & presentation communication skills, with ability to translate technical & customer information into products requirements
  • When it is safe to do so, ability to travel up to 30% of the time

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


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EMEA Sales Partner/Channel Manager - (Contact Centres/IVR/Digital) work from home

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