Chapter Lead KYC BE

ING (Brussels, België) 7 dagen geleden gepost

Chapter Lead / Customer Journey Expert – KYC Services

[Fixed position , Full-Time, Brussels]

Your role & work environment

More than 140 politicians from 50 countries got a shock in2015 when the Panama Papers came to light, and criminal activities hit the headlines again in 2017 when the Paradise Papers were leaked. It has come to public attention more than once in recent years how much money laundering goes on.

It is a multi-billion-dollar industry with large international structures that needs to be stopped.

It is in this context that the Tribe KYC Services has the cross-border end-to-end responsibility to provide ING with compliant processes related to KYC.

As a Chapter Lead / Customer Journey Expert within KYC area, you will ensure that ING remains a safe bank through proper customer identification, verification, screening and monitoring of their activities as client. Next to that you will participate in making of ING, a leading player in innovative customer solution.

You will contribute to a continuous improvement and digitalization of our services and processes. 

Are you up for it?

Your key responsibilities

As  CHAPTER LEAD,  you will take 60% of your time for the following responsibilities :

  • Manage, coach, inspire, develop, evaluate and assess employees.
  • Make sure the squads are well equipped in terms of skills in order to reach their goals
  • Create the required environment and enable employees to do their jobs well, both now and in the future.
  • Keep expertise related to the work field up to date.
  • Proposes training/courses, professional literature.
  • Play a role model to generate curiosity of your team towards other domains of expertise
  • Take the lead in hiring new staff members
  • Gaining profound understanding of the market in the field of KYC
  • Be able to analyze an as-is situation, propose improvements and indicate a sense of urgency/priorities
  • Organizing workshops with stakeholders/key users/other Tribe members in order to define scope, business requirements,…
  • Manage your stakeholders in terms of expectations, dependencies, buy-in, making sure the delivered solution fit the customers’ needs, …
  • Understanding our functional and technical landscape in order to assess high level impacts, …
  • Work with your squad members having different expertise in order to make the change happen

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead . In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As an Advisory Customer Journey Expert – Chapter Lead in KYC you will also need:

  • Master’s degree or equivalent through experience
  • Minimum 10 years’ relevant experience
  • Driven and customer focused, loving to collaborate with different people
  • Able to motivate, empower, challenge and stimulate people
  • Analytical minded and solutions oriented
  • Challenge business and take decisions
  • Solution and result oriented
  • Cando attitude that is not afraid of change
  • Ability to see the bigger picture and also to zoom in on the details
  • Strong affinity with KYC activities (Identify our customers, monitor our customer bank activities , detect money laundering)
  • Outstanding communication skills
  • Balanced combination of dream and realism
  • Fluent in English (French and/or Dutch is an asset)

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

  • Personal growth & challenging work with endless opportunities to realise your ambitions
  • An informal, dynamic environment with innovative colleagues supporting your endeavours
  • A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the KYC Services department, you can count on a range of opportunities to invest in your personal and professional growth with:

  • Join ING in its role as a cornerstone in society to prevent and fight financial crime
  • Working with new technologies required to stay ahead

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!


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Chapter Lead KYC BE
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Chapter Lead KYC BE

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