The Online Chat representative serves as the front line for customer experience sales interactions via webchat, WhatsApp, and Messenger texting communication. They are responsible for meeting established sales goals by understanding customer needs, matching them to product solutions and scheduling a registration call when necessary. They also assist customers in completing website transactions to enable eCommerce to consistently achieve its revenue goal.
Answer multiple incoming sales chats at a time.
Exceed sales goals as established by the Digital Team Manager
Effectively explain product and promotional details.
Accurately capture and record all customer information necessary to conduct business
Attend and actively participate in all scheduled coaching, training, and certifications
Ability to back up customer service chats and emails as necessary
Other responsibilities as assigned
Communicate relevant feedback (productivity or customer related) to the Digital leadership team