AU- Internal Claims Adjuster- CCS Regional

Crawford & Co. (Geelong VIC, Australia) 1 hour ago

Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators

• Respond to client & insured queries via telephone and email in a timely manner
• Diary management & general office tasks as required
• Process outgoing mail daily
• Archive files and retrieve files from archive on request
• Manage files as and when required & maintenance of office forms
• Accurately input new claims into the claims management system
• Obtain detailed information from customers
• Set appointments for External Claims Adjusters
• Liaising with External and Internal Claims Adjusters, other Crawford staff including Contractor Connection and external service providers and suppliers
• Maintaining expected case load of property claims
• Examining claims forms, policies and endorsements, client instructions and other records to determine coverage
• Investigating claims by conducting office based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.
• Providing support and advice to policy holders with respect to their claims
• Setting loss reserves
• Preparing first reports by collecting and summarising information required
• Where possible settling claims after determining liability, client’s instructions, and authority levels
• Controlling claim costs
• Type client reports in an accurate and timely manner
• Adhere to insurer client Service Level Agreements and processes.
• Update Claims Management System as required
• Effectively deal with service/product replacement providers
• Comply with and maintain Service Level Agreements and Key Performance Indicators
• Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards
• Process daily outgoing mail in a timely manner
• Archive files and retrieve archived files on request
• Maintaining professional and technical knowledge through continuing education
• Providing assistance to other offices in the event of a Catastrophe, as requiredsuppliers

  • Customer Focus: Focus on understanding and meeting the customer's needs. Involves actively seeking information to understand internal and external customers’ circumstances, problems, expectations, and needs
  • Organisational/Time Management: Effectively prioritises work and meets deadlines. Involves allocating time and resources efficiently and effectively; managing multiple assignments or tasks effectively.
  • Quality: Consistently produces high quality work. Involves professional presentation of documents, with high level of accuracy.
  • Communication/Interpersonal Skills: Communicates clearly and professionally with both internal and external clients. Involves conveying information, both written and verbal, in a clear and concise manner.
  • Responsiveness: Responds to requests for information, emails and returns telephone calls promptly and professionally
  • Adaptability: Demonstrates tolerance for uncertainty; responds to changing circumstances by being innovative and altering behaviour to better fit different situations; learn new skills, perform work in different ways; willing to be flexible.
  • Teamwork: Works cooperatively with others and build effective working relationships to accomplish common team goals and objectives. Involves understanding team dynamics, fostering collaboration, providing a tangible contribution and listening and responding to the input of others in a manner that creates an environment of mutual trust and respect. Willingness to transfer knowledge and skills as appropriate
  • Branch Manager
  • Adjusters
  • Clients
  • Service providers
  • Experience in management of General Insurance Claims
  • Insurance Contracts Act/FSRA legislation awareness
  • Stable work history
  • Excellent English
  • High Typing speed
  • Team Player
  • Work without supervision
  • Client service focus
  • Computer literate
  • High level literacy and adequate numeracy skills
  • Word Processing

Certificate IV in Loss Adjusting or General Insurance related desirable


AU- Internal Claims Adjuster- CCS Regional

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