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Motor Claims Consultant | Auto & General

Auto & General
North Lakes
19 days ago: Auto & General

Job Description

The role: 
Our Claims teams are integral to our Company as they assist our valued customers by providing exceptional service in their time of need.
As a Claims Consultant you will be part of a team responsible for incoming customer queries relating to the management of motor claims. You will liaise with both internal and external customers including Assessors and Repairers in order to deliver a consistent and positive customer experience in a timely and cost effective manner.
 
These roles will support our 24/7 Operation and require weekend work as part of the rotational roster. You can work anywhere between 5.30am - 5.00pm Monday to Friday and between 6:00am – 2:00pm Saturday or Sunday. You will be provided with 4 week full time paid training to get you ready and a starting salary of $60,378 including super.
 
What you will bring:

  • Previous experience in a fast-paced customer service environment
  • Confidence to take responsibility for liability determination and claims acceptance 
  • Vital focus on good customer outcomes and relations
  • Ability to effectively analyse and resolve problems
  • A keen eye for detail
  • Ability to manage time effectively, prioritise tasks and work under pressure
  • Effective communication, conflict resolution and negotiation skills
  • Previous claims management experience desirable, but not essential  

Why would you work for us?

  • Genuine commitment to diversity, inclusion, safety and development, with support from the top 
  • We promote a healthy work life balance
  • 4 weeks paid training 
  • Comprehensive range of employee benefits including
    • Enjoy additional leave days - 'ME' leave and 'Volunteer Day' leave
    • Join our vibrant social and community activities including annual celebration, family fun days and regular events across each of our sites
    • Income protection insurance provided to support you in the event of non-work related illness or injury
    • Plenty of rewards, incentives and recognition
    • Good performers can increase take home pay through a bonus
    • Continued growth and this provides career opportunities
    • Employee discounts on Car, Home and Travel insurance
  • We value high performance and high integrity

Our Company: 
A growing company with a global presence for over 20 years, we have over 9 million customers worldwide.  In Australia, Auto & General launched in 2000 and we provide motor, home, travel, life and many other personal insurance products to a large and growing customer base.  We have held the prestigious Cannex Canstar ‘outstanding value car insurance’ award for ten years running and 2017 Money Magazine, Cheapest Car Insurance Award.   A team of 1400+ and still counting, we are looking for more talented people to help us continue our sustainable growth.  
Apply now!
Working with Auto & General is more than just a job, you will be a part of a culture that celebrates success, recognises achievements and develops our people.  If this sounds like your new challenge, click on the APPLY NOW button and submit your application. 
 
Positions commence on Monday 1st July 2019, and you must be available to commence training on this date.      
 


The role:  Our Claims teams are integral to our Company as they assist our valued customers by providing exceptional service in their time of need. As a Claims Consultant you will be part of a team responsible for incoming customer queries relating to the management of motor claims. You will liaise with both internal and external customers including Assessors and Repairers in order to deliver a consistent and positive customer experience in a timely and cost effective manner.   These roles will support our 24/7 Operation and require weekend work as part of the rotational roster. You can work anywhere between 5.30am -...