(Senior) Claims handler Property based in The Hague, The Netherlands

Zurich Insurance Group (Netherlands, Nederland) 5 dagen geleden gepost


Are you the talent ready to strengthen our team? Zurich Insurance is currently looking for a (Senior)  Claims handler for Property. 

Due to Covid-19, all our staff is currently working from home. However, this doesn’t stop us from investing in new and existing talent. Let’s ensure (and insure) the future together, take care of each other and stay safe and healthy! 

Please note that for this vacancy we are not using any recruitment agencies and aim to recruit direct. Thanks to all agencies for respecting this.

Key Accountabilities  

Together with your colleagues you will build up further expertise in Property insurance. You properly handle each ‘file’ in a correct way and you master how the process works from a to z in claims property. 

Your responsibilities are: 

  • Assess and evaluate policy coverage, calculate reserve exposures and assess settlement values of claims
  • Administrative support and coordination for all property claims and processes 
  • Set up and coordinate a process plan , assess the need for expertise (external) and coordinate all steps involved 
  • Manage a portfolio of complex claims and act as a referral point for junior colleagues
  • Undertake proficient and effective investigation to enable accurate and prompt Property claim decision making 
  • Capture effectively all new claim reports and other relevant information with accuracy 
  • Negotiate settlement of claims and bring them to a successful conclusion
  • Manage the claim journey and expectations whilst maximising the utilisation of our chain suppliers (brokers) 
  • Work together and contribute towards an excellent team performance 
  • Represent Zurich at meetings with clients, brokers, surveyors, attorneys and other parties involved in a claims 
  • Deal with day-to-day correspondence in line with Zurich’s best practices. 
  • Manage claim files in Zurich’s claims systems, using diary, logs and monitoring tools
  • Work according to Zurich’s ethical and service standards. Fulfil compliance and regulatory requirements


  • Bachelor’s degree in law, Economics, Insurance
  • Keen on learning (and sharing knowledge) with an open and critical mind set 
  • Experienced professional recognised in claims handling/adjusting for a minimum of 5 to 7 years
  • Open and clear communicator in both Dutch and also English 
  • Attention to detail, analytical thinker and structured worker 
  • Experience of the specific business line with associated legal aspects
  • Solid experience working with brokers and clients/customer oriented
  • Keen on developing an expertise in insurance 
  • Capable to work both in team as independent 
  • Ensure clear and transparent work overview to colleagues and team 
  • Proficient use of initiative 
  • Excellent administrative and processing skills 
  • Proficient working knowledge of Microsoft office software 

We offer 

An international, entrepreneurial and informal working environment with professional growth and development opportunities and salary and benefits in line with your experience and your future role and responsibilities. 

Your action 

Thanks for sending us your updated resume and motivation. Applying for this vacancy is possible until Dec 14th. Vacancy will be online though until end of December 2020.

Who we are

Zurich Commercial Insurance Benelux is part of the Zurich Group and is one of the most specialized insurance companies within non-life insurance for local and international business in the Benelux market. Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day.  

Are you ready to start a new adventure within a market leader of the insurance industry?   

Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.  

So be challenged. Be inspired. Help us make a difference. 



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(Senior) Claims handler Property based in The Hague, The Netherlands

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