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Claims Manager - RentalCover.com

Cover Genius
Sydney, NSW
37 days ago: SmartRecruiters

Job Description


Company Description

Who are Cover Genius? were a rapid growth Fintech Start-up focussed on disrupting the insurance market globally. Weve enjoyed huge success so far through a blend of our exceptional products, energetic team and incredible culture. Cover Genius was nominated in the global Fintech 100 by KPMG in 2017 and was recognised as the fastest growing company in Australia by Smart Company in 2017. 

This is an opportunity to become part of the next product that disrupts the Worlds largest industry. And you get to do it where the model is proven and growth is accelerating!


Job Description

Cover Genius Claims Manager - RentalCover.com is the conduit between our business partners and our platform. They are the account managers, claims specialists and escalation points for our demand partners. The Claims Manager will be responsible for ensuring the claims process is maintained correctly to ensure a seamless transaction for our customers. This may include pre and post sales activity including ongoing auditing and quality control.

Main duties & Responsibilities:

  • Own the end to end resolution, of all RentalCover claims ensuring the best experience possible for our Customers
  • Day to day key escalation point for demand partner, customer and internal escalations
  • General management of and guiding underwriting efforts and policy requirements/issues including supply side partner management
  • Identification and implementation of new processes and improvements.
  • Provides input and assist leadership in planning and evaluating strategies, gathering and analyzing data, preparation of reports
  • General complaints handling, including formulating responses in accordance with guidelines from regulators.
  • Identifies cross-operational opportunities for Claims process improvements, loss prevention programs and internal training
  • Liaison with outsourced partner teams.
  • Ongoing QC and auditory responsibilities over claims processes

Qualifications

Attributes & experience required:

  • Proven experience in all aspects of insurance claims management
  • Strong leadership and team mentoring experience.
  • Ability to adapt quickly to a start-up pace environment and culture
  • Proven ability to foster and develop relationships with key external and internal stakeholder
  • Problem solving and advocating for customer solutions
  • Enhancing systems and processes and feedback loops
  • Produce reports and present quarterly results

Personal attributes

  • Driven, energetic and a “good enough is not enough” mentality.
  • Professional approach.
  • Ability to work under pressure.
  • Organisational and time management skills.
  • Excellent attention to detail.
  • Confident manner.
  • Positive approach to change
  • Marketing mindset looked upon highly.


Additional Information

In return, we offer an inclusive, supportive and extremely high performing environment with flexibility, plenty of benefits and a company journey that you want to be on! We also know that different blends of the above experiences and skillsets could translate to the best person for the role and so if you think you have the best composition of the above, send us your Cv and lets chat!

Company DescriptionWho are Cover Genius? were a rapid growth Fintech Start-up focussed on disrupting the insurance market globally. Weve enjoyed huge success so far through a blend of our exceptional products, energetic team and incredible culture. Cover Genius was nominated in the global Fintech 100 by KPMG in 2017 and was recognised as the fastest growing company in Australia by Smart Company in 2017. This is an opportunity to become part of the next product that disrupts the Worlds largest industry. And you get to do it where the model is proven and growth is accelerating!Job DescriptionCover Genius Claims Manager - RentalCover.com...