Client Onboarding Lifecycle Controls Specialist

Credit Suisse (Hong Kong, Hong Kong) 19 hours ago
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
The Investment Banking Client Onboarding Lifecycle Management (IB COLM) is looking for a candidate to support the Controls and Governance Framework for its departments, including KYC, Client Onboarding and Regulatory Due Diligence. As a Controls function, we ensure that appropriate levels of supervisory oversight are maintained across Investment Bank. The Controls team is responsible for managing Operational Risk through analysis, control testing, reporting and governance forums. The successful candidate is an independent-thinker with outstanding analytical skills and can collaborate within a team to achieve the broader goals and objectives.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global Conduct and Ethics Standards
The opportunity to work on projects spanning many different groups within the Investment Banking division. You will be expected to regularly interact with business partners in various Business, Risk, Compliance and Audit functions. This role is fast-paced with a constantly evolving scope, which includes reactive tasks to control incidents, and proactive work to enhance the control environment.
  • Perform tyre kick sessions to deep dive into processes and procedures, perform root cause analysis, and provide recommendations on adjusting the control environment to improve client experience.
  • Evaluate the design and performance of existing controls, identifying potential risks through control gaps.
  • Perform control testing and/or front-to-back quality assurance reviews to measure control effectiveness in BAU processes; Partner with process owners to implement changes.
  • Participate in existing and/or new governance forums to bring relevant business partners together, enable transparent and accountable reporting, and allow for accurate reporting channels.
  • Collect raw data from various sources, perform data mining, and develop- metrics, to tackle business problems and identify trends leading to control breaks.
  • Define new processes, procedures and control reports where necessary to help maintain control over regulatory requirements, and compliance with current firm policies and processes.
  • Actively monitor controls and open action points (Compliance, Internal Audit, Regulatory Reporting, RCSA, Incidents), to ensure all existing issues are addressed within appropriate timeframes.
  • Provide full assistance to internal clients as required, including developing procedures and delivering formal and informal training.
Credit Suisse maintains a Working Flexibility Policy, subject to the terms as set forth in the Credit Suisse United States Employment Handbook.

You Offer
  • Understand the value of diversity in the workplace and are dedicated to fostering an inclusive culture in all aspects of working life so that people from all backgrounds receive equal treatment, realize their full potential and can bring their full, authentic selves to work.
  • 2+ years of experience in Financial Services, preferably within a Risk organization (Audit, Compliance, SOX, Operational Risk, Controls).
  • Proficient in operation and/or control environment at Credit Suisse is a plus.
  • Lean Six Sigma certification and/or operational improvement knowledge preferred.
  • Proficient in Basic Microsoft Excel, PowerPoint, Visio, Word, and SharePoint skills.
  • Highly motivated and willing to work in a team as well as independently on projects
  • Can balance multiple issues simultaneously
  • Outstanding communication skills and interpersonal ability
  • Comfortable dealing directly with senior internal clients and global business partners
  • Clearly communicates status to manager and is transparent in reporting risks/issues.
  • Highly organized and has outstanding attention to detail.


Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

Client Onboarding Lifecycle Controls Specialist

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