Client Relationship Manager

IBISWorld (Melbourne VIC, Australia) 24 days ago
  • An established market-leader with an innovative product used by the world’s elite businesses
  • Outstanding, team-oriented Client Service environment
  • A place where people look forward to coming to work every day and where you can flourish if this is the right place for you

Our Company

IBISWorld is a global company that conducts business and industry research across thousands of global and domestic markets. Each of our offices in Melbourne, London, Los Angeles and New York employ talented people who work hard to serve our clients every day.

At IBISWorld, company culture and values are important. Our offices are filled with professionals who work hard for our clients, but also like to have fun. We promote a supportive and collaborative environment where teams are able to influence the way we think about our clients, products and business growth.

The Role

We are seeking an energetic Client Relationship Manager to joint our dynamic team that manage and grow a portfolio of new and established clients. You will be responsible for growing, maintaining and developing the relationship for all clients in your portfolio. You will provide ongoing service throughout the client's subscription to demonstrate value and prove ROI.

Our ideal candidate is an energetic, motivated and collaborative professional who can join a supportive team that drives for excellence.

This is both a client relationship and sales type role, ideal for a candidate that has had previous experience in account management, inside sales or client service. This job is based in Melbourne CBD but travel may be required.

Reporting to the Client Services Manager, you will be responsible for:

  • Proactively calling existing clients to maintain & build relationships within the company to ensure you hit your revenue targets by delivering value to our client base
  • Expanding our contacts beyond existing sources and developing a tailored value proposition across various areas within an organisation
  • Proactively promoting product awareness, while solution selling to cross sell across your portfolio
  • Meeting the training needs of clients to ensure value is received, both via conversation and training (including product presentations to various user groups)
  • Dealing with incoming queries, issues and the day to day needs of your clients as they arise
  • Researching and understanding each client's business to identify new opportunities

As the successful candidate, you will have:

  • Excellent phone and email communication skills
  • Ability to speak with clients across a variety of industries and backgrounds
  • Working knowledge of MS Excel, PowerPoint and Word
  • Highly organised with the ability to manage numerous contacts including scheduling, follow up, and establishing frequent points of interaction
  • Confidence in your negotiation, numeracy and diplomacy skills
  • A team player who can work with colleagues and other departments to achieve results
  • The ability to also work autonomously

You will be rewarded with a competitive salary + super and an attractive OTE as well as a great working environment.

This role would suit candidates with an undergraduate degree and previous experience in a similar role.

If you think you are the ideal candidate for this role please apply by submitting your resume and a short cover letter. If you would like to know more about IBISWorld please visit our Careers Page (

IBISWorld is an Equal Opportunity Employer. All applicants must be authorised for employment in Australia.

Client Relationship Manager

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