Job Title: Specialist, Client Services, Dublin
Department: Corporate Trust
Reports to: Group Manager, Dublin
Overview of Corporate Trust:
With global reach and a comprehensive suite of scalable administrative, operational and infrastructure capabilities, BNY Mellon Corporate Trust help clients to drive business growth and maximize efficiency through our core services of trustee, paying agency, custodian, collateral administrator and other fiduciary offerings. Backed by the power of BNY Mellon at every phase of the investment lifecycle, our global footprint and deep expertise deliver insight-driven solutions directly to clients.
Overview of Team:
We currently have over 100 people employed in Corporate Trust Global Client Services based in Wexford, Dublin and Poland. The team continues to grow as we take on new business. We work very closely with our colleagues in other locations like India, UK and the US and other locations to streamline and align processes. We work closely with the Corporate Trust Global Client Service team who have overall responsibility for the operational relationship with the client.
The Specialist, Client Services has primary responsibility for the management of a number of Loan Funds or CLO (Collateralized Loan Obligations) portfolios of Corporate Trust Clients and serves as the key day-to-day contact. The Specialist is responsible for servicing the overall Client relationship ensuring delivery of our contract obligations. Key Responsibility for building Client Partnerships. The Specialist will lead a sub team of client service managers within Client Services co-servicing Client Relationships.
The Specialist will quickly address and resolve problems, possess strong decision-making and organizational skills, and will communicate effectively with Group Manager, internal shared service partners and with internal and external clients. The Specialist will also actively assist the Group Manager with developing and driving new strategic plan initiatives.
Essential Functions – Key Roles & Responsibilities
- Cash & Trade (Loans, Bonds etc) Management Oversight – ability to engage with Clients to ensure timely execution
- Report Review and preparation on Portfolio’s Performance, Monitoring of Service Level Agreements, creation of KPI reports
Specialist , Client Services - What we are looking for:
Primary Location: Europe-IE-L-Wexford
Job: Corporate Trust
Organization: Corporate Trust-HR06320