Digital & Client Services Officer H/F

Credit Agricole (Luxembourg, Luxemburg) Vor 27 Tagen veröffentlicht

Entité

CACEIS est un groupe bancaire spécialisé dans les services financiers aux investisseurs institutionnels, sociétés de gestion et grandes entreprises.
Présent en Europe, en Amérique du nord et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, banque dépositaire-conservation, administration de fonds, solutions de Middle-Office, change, prêt-emprunt de titres, support à la distribution des fonds et services aux émetteurs.
Avec 2633 milliards d'euros d'actifs en conservation et 1695 milliards d'euros d'actifs sous administration, CACEIS est un leader européen de l'Asset Servicing et compte parmi les principaux acteurs mondiaux (chiffres au 31 décembre 2018).  

Référence

2020-51121  

Missions

The “3D” business line – which stands for Digital, Data & Dissemination – is dedicated to cover the entire value chain of services relying on the digital channel for the CACEIS Group. The Digital Client Services department is responsible for entering into relationships, providing services and reporting to clients via CACEIS digital and data applications: OLIS, OLIS Mobile, TEEPI, Data Analytics, etc.

With OLIS “Online Investors Services”, CACEIS’ clients have a centralised and direct access to all the services provided by CACEIS: custody, middle office, treasury, fund administration, etc. The OLIS team is the main and privileged clients contact for any questions relating to their daily activity and helps them to make the most of the functionalities of our portal.

During the duration of your internship, you will be part of the OLIS “Client Servicing” area. You will have the following duties/tasks:

  • General assistance to the OLIS Client Servicing Team on tasks such as clients’ access creation, allocation of clients request via a Client Relationship Management “CRM” tool, etc.
  • Follow-up of clients/data providers’ requests received by email,
  • Permanent clients contacts with the “hotline” support,
  • Client assistance on the use of the tool.

Our internship program is designed to provide students an opportunity to experience what it’s like to work in the client servicing area as they take on roles similar to those of permanent staff. In addition, this internship will allow you to have an overview of the investment fund industry in Luxembourg – one of the largest fund domicile in Europe - and their related services.

Compétences recherchées

Client service orientation
Has the capability to work independently and as part of a team
High degree of organizational skill with ability to prioritize/execute different tasks with sense of urgency
Problem-solving ability


Digital & Client Services Officer H/F

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