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Clinical Applications Specialist

Danaher
Brisbane, QLD
25 days ago: Danaher

Job Description

About Us
At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.
On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.
Want to know more about our mission and vision? Click on the link : Link of YouTube video
Our people
At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.

If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.
 

Description

As a part of the Radiometer Pacific Northern Region team based in Brisbane the Clinical Applications Specialist works closely with the Account Manager to provide support and effective management of existing accounts in line with the territory management plans. The Clinical Applications Specialist will actively seek out sales opportunities, service delivery improvements; conduct customer training and instrument installations as required.

The Clinical Applications Specialist is expected to contribute directly to customer retention and sales growth through recognition of improvements in sales opportunities and service delivery and enable the Account Manager to focus on direct business development activities

The job

Your responsibilities and tasks will among others include:

Account Management 

  • Assist with managing existing accounts, providing support to AMs and the individual territory business development plans.
  • Attend to individual customer requirements including; training, problem solving, troubleshooting and consumable inventory management etc.
  • Maintain and manage existing Radiometer customer relationships, promote the Radiometer brand; proactively seek out opportunities for service delivery improvement.
  • Document all customer related activities in the CRM as required in a timely way
  • Liaise and work closely with Service Engineers as required to address specific instrument problems.
  • Communicate key observations and action points pertaining to individual customer accounts to the Account Manager and Regioanl Sales Manager on regular basis
  • Visit all key accounts on regular basis in line with established territory management plans and as defined by management, attending to all duties as specified.
  • Stock management – customer standing orders and stock takes
  • Customer device training
  • Installation of instruments at customer sites
  • Install training for customers
  • QA Portal and Cat S site management and support
  • Device troubling shooting 

Personal Training & Competency

  • Keep abreast of scientific / clinical developments as they pertain to the Radiometer product range
  • Attend to on line training courses that are available on the Radiometer
  • Extranet & AQT Launch Sites
  • Highlight and discuss short and long-term training requirements with Regional Sales manager at regular reviews.

We plan to conduct interviews as soon as relevant candidates have been identified ...so please do not hesitate to apply. Start the application process by pressing "apply" and follow the guidelines on our corporate career site. Please upload relevant documents and fill out as many fields as possible in the process. This will increase the chances of a right match and also put you in a better position if a similar job matching your requirements and skills should become vacant.

We offer you

A unique opportunity to work in the field of medical technologies, where knowledge sharing and professional respect combine to make it both fun and meaningful to go to work. Both in Denmark and abroad you will meet enthusiastic colleagues who take pride in making a difference in a company whose products can truly impact other people's lives. We offer you 'freedom with responsibility', opportunities for training and career development, and a wide range of staff benefits.

For further information, please contact Sarah Potter, HR Business Partner at 03 9211 7333.

 

Qualifications

Qualifications

"Constructive Diversity" is one of our core values, and we believe that human diversity creates a dynamic and creative environment. Therefore, we encourage diversity through our recruitment process. However, we believe that the following formal qualifications, previous experience, skills and personal qualities will improve your chances of success:

  • Tertiary Scientific Qualification or equivalent
  • Experience in Medical Diagnostic industry, Laboratory and/or Sales
  • Knowledge and understanding of laboratory practices, some knowledge of Clinical chemistry
  • IT literacy across all Microsoft Applications
  • Experience in basic maintenance of capital equipment would be an advantage, however not essential
  • Excellent communication and presentation skills
  • Advanced interpersonal & teamwork skills
  • Achievement and results focused
  • High attention to detail
 
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.
 

Job Function

:     Marketing

  About Us At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.   On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.   Want to know more about our...

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