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Clinical Application Specialist

Tek Systems
Melbourne, VIC
14 days ago: Tek Systems

Job Description

  • Travel with a global healthcare IT company!!
  • Work for a Forbes 'BEST EMPLOYER'!!
  • Excellent remuneration on offer for this permanent opportunity!!

Our client is a leading global healthcare services and information technology company that has recently gone through a major consolidation with another large enterprise firm. The company globally has a team of 15,000 that help their customers improve efficiency, reduce costs, increase cash flow, and manage complex workflows.
Role Overview
This position is responsible for undertaking work flow analysis and design in future state workflows for our clients customers across multiple regions. The role will require you to travel and provide technical training t to our clients internal users as well manage their support process.
Key Responsibilities:
 

  • Conduct current state workflow analysis and design future state workflows
  • Determine application optimization and provide the customer with best practice methodologies
  • Analyse unique configurations of customer sites and customize processes and training accordingly
  • Develop training plans and related training documentation
  • Coordinate and provide 'super user' application training
  • Ensure that course completion certificates are provided to customers in a timely manner
  • Provide Application training and support to other areas of the business (including support and sales)
  • Provide ongoing product feedback to engineering, sales and product development teams
  • Provide support to customer support with application issues and clinical support queries
  • Regular site visits with customers
  • Work closely with project manager to ensure tasks are completed within allocated timeframes
  • Onsite during go-live phase of projects supporting clinical staff

Required Background:

  • 5 years of health experience, part of this needs to be the cardiology department
  • Excellent understanding of ERM platforms and clinical workflows
  • Must have technical customer services experience
  • Good level of IT knowledge


For more information, you can call Natalie Giuliani in our Melbourne office on (03) 9918 0937 quoting Job Reference #511923 after applying here directly to register your interest.
 




Travel with a global healthcare IT company!! Work for a Forbes BEST EMPLOYER!! Excellent remuneration on offer for this permanent opportunity!! Our client is a leading global healthcare services and information technology company that has recently gone through a major consolidation with another large enterprise firm. The company globally has a team of 15,000 that help their customers improve efficiency, reduce costs, increase cash flow, and manage complex workflows. Role Overview This position is responsible for undertaking work flow analysis and design in future state workflows for our clients customers across multiple regions. The role will require you to travel and...

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