Club Lounge Attendant | InterContinental Melbourne The Rialto
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Intercontinental Melbourne the Rialto is located on legendary Collins Street in the heart of Melbourne’s Central Business District. This heritage and stylish property is one of the city’s leading world-class hotels.
Club InterContinental introduces a new level of service in our hotel. From making your restaurant reservation while being chauffeur-driven from the airport, to providing breakfast, drinks and canapés in our exclusive Club InterContinental lounge. Team members aim beyond the obvious, turning our attention to thoughtful touches and pleasant surprises. Our dedicated Club InterContinental team are on hand to provide guests with attentive, personal service.
We are looking for a Club Lounge Attendant to join our charming, confident and internationally minded team who knows how to exceed guest expectations.
Your day to day
Reporting directly to the Club Lounge Supervisor and the Front Office Manager, you’ll be involved in superior guest service to ensure guests receive prompt attention and personal recognition throughout the hotel.
As a Club Lounge Attendant, you will also be responsible for…
- Preparing and serving food and drinks to high standards, while highlighting promotions to guests and maximising up-selling opportunities.
- Ensuring the proper storage of food and beverage products & equipment, and replenishing supplies in a timely and efficient manner while minimising waste.
- Working with and supporting your colleagues to offer seamless service to our guests.
- Looking after your outlet – keeping it clean and tidy, clearing glasses, food and other items in a professional manner.
What we need from you
Are you refined, personable, knowledgeable, proactive and meticulous?
The successful candidate will need to demonstrate these behaviours every day, whilst having a working experience in an environment focused on guest service within a luxury brand. You'll also have excellent guest relations, beverage knowledge of wines, beers and spirits; and ideally have a basic working knowledge of hotel property management systems such as Opera.
Candidates must also have:
- Ongoing availability to work rostered regularly as rostered, between 6am and 10pm including weekends and public holidays, and
- Have the legal right to work in Australia in a permanent role without limitation or restrictions. Eg: No student visa or working holiday visa employment restrictions.
- Hold a current (1) Responsible Service of Alcohol (RSA) certification and (2) Food Handling Certificate.
What you can expect from us
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free duty meal daily from staff canteen
- Laundered uniform supplied
- Paid birthday leave - hip hip hooray!
- Paid parental leave
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers
- Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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