Command Center Operator

ATA IT (Bangkok, ราชอาณาจักรไทย) ประกาศเมื่อ 3 วันที่ผ่านมา
Remote Friendly Other Full-time

Command Center Operator


Main Objectives and Activities


  • Working on shift to handle Technical Support Line including weekends and public holidays.
  • Provide IT administration and service IT support for International Banks different time zone within a centralized shared service center in Bangkok.
  • Response to user requests and incident/problems via online/phone/email and log them into service desk application per established procedures.
  • Provide first and single point of contact (SPOC) for global end-users pertaining to new/previously reported IT issues and resolutions to increase productivity.
  • Provide 1st level technical remote support for applications, common infrastructure, system, network and desktop client.
  • Provide 1st level technical remote support during the End-of-Day of each bank.
  • Provide 1st level technical remote support for ATM and other e-Payment equipment.
  • Ability to work remotely with local IT, development team, Corporate IT and vendors pertaining to service calls and issues/tickets.
  • Develop professionally in order to increase technical, functional, and interpersonal competence.
  • Continue to refine Customer Satisfaction skills to better service the client.
  • Follow up incidents and escalate as per agreed SLA and established procedures.


Education


  • Bachelor’s Degree in Computer Science/Engineering or equivalent experience.


 Language skills


  • Must possess excellent communication skills in English (both written and oral) to be able to work with international customers (France, Canada, India, Cambodia, Mongolia...).


 Experience and Skills


  • Min. 2 years’ experience working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally.
  • Min. 2 years’ experience providing user support of client applications, PC/Windows network infrastructure, and customer business applications


 Technical Skills Required


  • Hands on skill on Microsoft Windows XP/2007 workstation/Windows 2008 server and MS office suite (e.g. Outlook, exchange, office etc).
  • Hands on skill on Microsoft Active Directory administration.
  • Hands on skill on LAN networking, VPN and TCP/IP.
  • Knowledge on Web Application, Database and Internet concepts and techniques.
  • Linux System Administrator experience is an advantage.  


What you will get from ATA IT: 


  • 14 days’ vacation in first year
  • Health insurance for staff & families
  • Life insurance
  • Dental fee
  • Provident fund
  • Annual Party
  • Monthly Activities- Staff Birthday & Company Activities
  • Fresh coffee & Fresh fruit every day at our pantry
  • Social Fridays – discuss & sharing knowledge
  • Multi-national company with flexible working hours, but professional company culture
  • Fast growing of career path & Challenge of job opportunity


Company Address: Bangkok Insurance Building, 29th Floor, South Sathorn Road, Thungmahamek, Sathorn 10120, Bangkok.


Call us at number 02 105-4574 or see us at [...]


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