We Believe in Better!

We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

At Unisys, we believe in better!  Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.

Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work.  Our success is a direct result of the work of our people who live and breathe our Core Beliefs.  Simply put, we believe in better lives.  Join us!

Learn more about Unisys and our key solution offerings: Unisys, Stealth , CloudForte , Intelliserve

What success looks like in this role:

'Under limited supervision, assists in the set up, operation and monitoring of the control console of a mainframe or mini computer for the processing of data and preparation of business/scientific reports, studies and analysis. Following established procedures performs the more routine and standard operations such as loading input and output materials including tapes, cards, discs, forms, etc. Starts and monitors standard runs where documentation is readily available; observes control panels for malfunctions, errors or operator messages and responds accordingly. Refers complex problems to more experienced operators or others. This position can also be used for individuals performing routine and repetitive tasks associated with data center production control activities. Requires basic knowledge of data processing fundamentals and equipment operation as normally acquired from completion of basic equipment training course/program.

Key Responsibilities

• Assists in the set up, operation and monitoring of the control console of a mainframe or minicomputer for the processing of data and preparation of business/scientific reports, studies, and analysis under direct supervision of engineer or senior operator.
• Follows established procedures performs the more routine and standard operations such as loading input and output materials including tapes, cards, discs, forms, etc.
• Starts and monitors standard runs where documentation is readily available; observes control panels for malfunctions, errors or operator messages and responds accordingly.
• Refers complex problems to more experienced operators or others.
• Performs routine and repetitive tasks associated with data center production control activities.
• Changes or adds PCs in racks and connecting cables.
• Monitors and documents notifications and alarms detected in systems and following procedures to correct or escalate for action.
• Interfaces with customers or with suppliers via phone and/or email to request or deliver status information on data status or on equipment status according to procedures.
• Supports operation of outdoor equipment used by data center (e.g., communication satellite equipment).
• Refers customer or potential customer inquiries to designated personnel in timely manner according to procedures.

You will be successful in this role if you have:

Key Qualifications

• Requires basic knowledge of data processing fundamentals and equipment operation as normally acquired from completion of basic equipment training course/program.
• Ability to work under limited supervision.
• Ability to work shift work.
• Minimum 2 years experience in data center operations, computer repairs or services, or help desk support.
• Associate degree in math, science, engineering, or computer, technical services, or related field experience in computer technical services, help desk, or operations, and high school diploma.
• Knowledge of PC use, data entry, and executing written procedures or directions on computers interfaces, and connecting cables to IT devices.
• Understanding of computers, problem ticketing, written procedures, and problem escalation.
• Experience in delivering high caliber soft skills including interpersonal skills (e.g. courtesy, patience, and professionalism), customer service, and initiative.

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