Configuration Analyst - Local Government - Fixed Term

Datacom (Wellington WGN, New Zealand) 12 days ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Role

The Configuration Analyst is responsible for the creation & management of system configuration and associated processes.

The configuration of our Datascape ERP solution underpins all customer solutions and outcomes including process orchestration and reporting, UI display and behaviour, integration, core system controls, and other non-coded areas of system set up.

The Configuration Analyst role requires a strong focus on establishing processes and controls to manage the categorisation, storage, deployment and on-going maintenance of configuration ‘sets’ to:

  • Support and streamline system implementations and integrations – incorporating regional and jurisdictional differences
  • Facilitate customer support and benchmarking; and
  • Support continuous improvement initiatives for customers and consultants.

The role requires a strong understanding of the overall customer outcomes as well as detailed knowledge of the product capabilities and a passion to support and enable the Local Government team to deliver the best possible solution to the customer in the most time and cost-efficient way.

What you’ll bring

  • Outstanding time management, prioritisation, multi-tasking and organisational skills.
  • Proactively employ initiative to anticipate the needs of others.
  • Co-operative, gregarious, positive, mature attitude.
  • Self-motivated, driven and enthusiastic.
  • Highly motivated with a commitment to self-improvement and customer satisfaction.
  • Knowledge of Council business, in particular Regulatory functions, would be desirable.

Responsibilities

  • Become familiar with council business domains and develop an understanding of how configuration solutions support the business processes within them.
  • Work closely with Product Managers and Domain teams to understand the features and solutions being developed and build the configuration associated with them, ensuring configuration design standards and policies are being followed.
  • Agree and establish processes for the review, acceptance and addition/update of configuration into templates.
  • Enable Consultants, Product Managers, Project Managers and customers to view/access information regarding templated configuration.
  • Work with Consultants, Project Managers and Support to develop and implement processes to plan and schedule the release of updated/new configuration to environments (internal and customer).
  • Assist with creation and standardisation of documentation describing the intent/purpose and general description of configuration created for the delivered standard templated solution.
  • Produce clear process documentation describing how configuration management is done and how to consume configuration templates.
  • Agree and establish processes for the request and supply of templated configuration to consumers.
  • Manage the creation, use and maintenance of configuration environments.

Why you want to join us

At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Our brand and reputation depend on ‘proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!

Configuration Analyst - Local Government - Fixed Term

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