Systems Configuration Analyst - 11 month FTC

AP Credit Life Protection (Shannon, Ireland) 8 days ago




Opportunity to join the Product Configuration team at AXA on a temporary, contract basis.  Supporting the Business solution managers and deployment managers by analysis requirements and ensuring right first time deployment.  Supporting the business by configuring products on our IT platform TIA.

  • Translate requests from the business into the relevant TIA application tables in the creation of new products (NBS) and amendment of current schemas (AAR) while meeting key cycle time and quality targets

  • Ensure all new requests on the tracking system (Jira) are logged and also kept fully up to date with all changes & communications regarding each item of work.

  • Work with internal stakeholders, such as IT, NBS Design Lead and Commercial to identify and implement improvements

  • Communicate with the business on deadlines & issues and ensure that all relevant information & data is provided for the product configuration by escalating and communicating with relevant stakeholders.

  • Implement and support configuration changes required for ACRs, Projects etc.

  • Complete Unit testing on all new products and any changes that are configured on the TIA application, in line with all current controls and processes

  • Ensure that all IT controls and processes are strictly adhered to in order to comply with all internal and external regulations in relation to deployments to various environments.

  • Work closely with other team members to effectively communicate all requirements and transition items between work streams, promoting support of priorities across the team





Technical/ Functional Knowledge, Skills and Abilities

  • Good knowledge of the wing to wing product set up process and any associated procedures

  • Excellent understanding of the key functions that make up the Lifestyle Protection business and experience of working with same

  • Ability to manage relationships effectively and work well as part of a team 

  • Excellent communication skills, including ability to impart technical information and  delivering verbal updates to non-English speaking with internal stakeholders

  • Determination to meet required goals and objectives, and assist others to achieve these goals, within challenging deadlines

  • Ability to manage numerous tasks simultaneously and plan time according to priorities and deadlines

  • Ability to work on own initiative and take responsibility for delivery of quality change requirements within agreed committed delivery dates (CDD)

  • Experience in using the TIA application and understanding of the following areas:

    Premiums File Loading

    Referral and Error Handling

    Understanding of Premium Structure concepts (taxes, commission, premium rates)

    TIA Document handling functionality (Word or suppression applications)

    Paid by Agent and/or Direct Debit Processing

    Claims Registration process

    Claims Question Wizard experience

    Claims error handling

    Claims Payment process and payment cartridges

Education, Professional Qualifications and Experience

  • Excellent knowledge of Microsoft Office products, in particular Microsoft Excel, required.

  • Knowledge of SQL Developer as used to analyse and update database tables required.

  • Third-level qualification in IT or a technical related discipline is preferred

About AXA  

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.


AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

What We Offer  

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

Systems Configuration Analyst - 11 month FTC

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