Event Configuration Specialist I

InterCall Asia Pacific (Makati, Philippines) 13 days ago

Description

 

Job Summary:   

Responsible for configuring the layout, design, and features during the virtual engagement process; organize, prepare, and upload the event content when needed.  

Essential Duties:   

  • Collect, organize, prepare and upload the event content and escalate missing, corrupt or needed content in accordance with the delivery timeline as set by the project manager or event producer 

  • Ensure the quality of the event is up to the client’s standards and will be completed in a timely and in accordance of the project plan and timeline as set by the project manager  

  • Coordinate multiple projects at one time, handling production aspects of each event  

  • Continually update internal staff on project status, open and unresolved issues  

Client Satisfaction  

  • Maintain current and up-to-date knowledge of clients   

  • Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client  

  • Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions  

  • Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management  

Team Interfaces  

  • Establish and maintain a professional relationship with team members and department contacts  

  • Cooperate with team members to meet goals or complete tasks  

  • Provide quality customer service that exceeds customer expectations and improves level of service being provided  

  • Escalate workflow and communication issues to supervisor  

  • Treat all internal/external customers and team members with dignity/respect  

Minimum Qualifications:   

  • Bachelor's degree from an accredited college or university with major course work in marketing, business administration, graphic or fine arts, digital design, computer science or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements  

  • Minimum of one year of customer service experience required.  

  • Intermediate knowledge of Outlook, Word, Excel, PowerPoint, Photoshop/Illustrator and Dreamweaver required. 

Travel / Physical Demands 

  • Office environment. No special physical demands required. 

 

Qualifications

 

Job Summary:   

Responsible for configuring the layout, design, and features during the virtual engagement process; organize, prepare, and upload the event content when needed.  

Essential Duties:   

  • Collect, organize, prepare and upload the event content and escalate missing, corrupt or needed content in accordance with the delivery timeline as set by the project manager or event producer 

  • Ensure the quality of the event is up to the client’s standards and will be completed in a timely and in accordance of the project plan and timeline as set by the project manager  

  • Coordinate multiple projects at one time, handling production aspects of each event  

  • Continually update internal staff on project status, open and unresolved issues  

Client Satisfaction  

  • Maintain current and up-to-date knowledge of clients   

  • Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client  

  • Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions  

  • Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management  

Team Interfaces  

  • Establish and maintain a professional relationship with team members and department contacts  

  • Cooperate with team members to meet goals or complete tasks  

  • Provide quality customer service that exceeds customer expectations and improves level of service being provided  

  • Escalate workflow and communication issues to supervisor  

  • Treat all internal/external customers and team members with dignity/respect  

Minimum Qualifications:   

  • Bachelor's degree from an accredited college or university with major course work in marketing, business administration, graphic or fine arts, digital design, computer science or a related field required. Equivalent work experience in a similar position may be substituted for educational requirements  

  • Minimum of one year of customer service experience required.  

  • Intermediate knowledge of Outlook, Word, Excel, PowerPoint, Photoshop/Illustrator and Dreamweaver required. 

Travel / Physical Demands 

  • Office environment. No special physical demands required. 

 

Job

:   Operations  


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Event Configuration Specialist I

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