Regional Services Delivery Associate (GPS)

ID Business Solutions Limited (Bangalore, KA, India) 5 days ago

IDBS is a leading global provider of advanced software for research and development (R&D) organizations to securely capture, manage, share and exploit structured and unstructured data.

Our customers around the globe trust us with their data, their business and their success and we enable them to get back to what they do best: science.

The Regional Services (GPS) Consultant is a key member of IDBS’ regional Professional Services team. Key to this role is partnering with customers to assist in defining, explaining and implementing IDBS platforms to meet their needs, communicating in a manner that addresses the customer’s specific requirements, advising the customer of IDBS’ experience and in doing so adding value to the customer interaction.

Duties and Responsibilities

  • Provide product and project delivery following a set project plan and in line with a Statement of Work (SOW) document
  • Build and customize customer facing spreadsheets and templates for use in IDBS products
  • Engage with customers, understand what they want to do, and implement those requirements in IDBS products
  • Accurately and efficiently manage and track project task time, recording time spent in the IDBS time management software on a weekly basis
  • Manage and coordinate training activities with project managers and customers
  • Deliver on-site training at global customer sites, using the standard classroom format, including but not limited to:
  • Administrator and/or E-WorkBook Web End User
  • Manage own time productively, with the ability to prioritize, focus, and attain goals
  • Contribute to global revenue growth for services
  • Provide application testing for new and existing product features
  • Adhere to IDBS Quality Management Systems (QMS) in all project delivery activities
  • Work with IDBS partners to achieve project delivery success and results

Required Proficiencies

  • Bachelor's degree (BA) or equivalent preferably in a science, maths or stats subject area
  • Strong verbal and written communication with the ability to listen actively while giving consideration to the views of others.
  • Strong analytical and problem-solving skills.
  • Travel as required to perform role, with an expectation of about 10% travel with flexibility to support the customer

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 71,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #162 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 5,200% over 25 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We're innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you'll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Danaher is committed to competitive compensation that typically has key components including base salary, variable annual incentive compensation based on personal and company performance, and long-term incentive.

Equal Opportunity Employer

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: [...] who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance@danaher.com to request accommodation.

Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available here.

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Regional Services Delivery Associate (GPS)

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