Enablement Consultant

Fuze (Paris, France) Publié il y a 14 jours

Fuze is a high-growth, venture-backed Boston-based company with more than 500 employees and worldwide operations. Our core values drive the way we conduct business every day and define our company culture. We’re growing at lightning fast speed to meet the demands of the evolving unified communications as a service (UCaaS) market. We provide a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

Enablement Consultants are responsible for supporting new and existing Fuze customers, as well as partners and internal team members, with their enablement and adoptions needs. Enablement Consultants follow a strict process to engage our customers, determine the best possible enablement paths for their users, prepare the customer for training, and deliver all available courses. They will act as a Fuze enablement expert, listening to the customer’s needs and using critical thinking skills to be ensure creative and complete pathways to success for each type and level of user. Attention to detail is paramount in this role. The Enablement Consultant must have strong training skills and be able to disseminate product knowledge to all levels of users, including technical administrators, reporting analysts, C-Level business owners, contact center supervisors and agents, and novice end users. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. If you like to dive right in, roll up your sleeves, and play a key role in creating Fuze champions, the Fuze Enablement team is the place to be!

What You'll Do:

  • Work directly with customers, partners, and internal employees around the globe to understand their enablement needs, recommend paths to success, and create customized enablement plans
  • Act in a consultative capacity to determine creative solutions to solve business use cases
  • Coordinate both remote and on-site training deliveries worldwide
  • Schedule training and maintain team training calendar with a high degree of accuracy
  • Communicate regularly with customers and set proper expectations
  • Prepare customized training materials and agendas with exceptional detail
  • Maintain detailed customer notes
  • Prepare, deliver, and evaluate technical training courses tailored to the needs of our customers, partners, and internal employees in accordance with business needs, regulatory requirements, quality management practices, and pre-defined processes
  • Contribute to smaller translation projects and review larger translation projects
  • Maintain up-to-date product knowledge and certifications on all training courses
  • Critically review all training collateral, processes, and scripts, and suggest improvements to ensure quality and consistency
  • Assist with the maintenance of new courses and training collateral, including training videos and written materials in French
  • Foster a strong working relationship with other team members
  • Continuously enhance communication and presentation skills
  • Maintain a minimum of 4.5 overall customer evaluation score (out of possible 5)
  • Up to 50% travel required

What You'll Need:

  • 5+ years of experience communicating in a business environment with executives and technical administrators, using a variety of delivery methods, including in-person and remote settings
  • 3+ years of experience in computer technology, such as development, implementation, training, or support of a software application
  • Exceptional interpersonal, verbal, and written communication skills in both French (native) and English
  • Excellent organizational and time-management skills under pressure, with the ability to meet tight deadlines
  • Attention to detail and high degree of accuracy
  • Complete understanding of and ability to independently deliver enablement solutions
  • Critical thinking skills to problem-solve and make sound decisions with minimum supervision
  • Ability to focus and deliver proactively in a dynamic, multi-tasking, fast-paced environment
  • Ability to work effectively in diverse groups, with key executives in enterprise-level businesses
  • Ability to quickly learn new technologies and courses
  • Demonstrated ability to influence and collaborate across organizational boundaries
  • Strong computer software skills in Microsoft Office and G Suite, with the ability to troubleshoot issues independently

Assets

  • Previous Unified Communications, UCaaS, or SaaS experience
  • Previous leadership experience
  • Bachelor’s degree in computer technology or similar field

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