Customer Care Consultant

Hypebeast (Hong Kong, Hong Kong) 1 day ago
HBX (previously known as HYPEBEAST Store) commenced business in May 2012, is a one-stop news source for internet savvy fashion enthusiasts and cultural tastemakers. HBX is the global e-commerce platform that targets male and female online shoppers between the age of 18 and 35, and primarily sells third-party branded clothing, shoes and accessories to customers.

We are seeking a Customer Care Consultant to join our team! As the first point of contact, this position will be responsible for handling daily communications with our Japanese customers in a timely and professional manner. An understanding of how the e-commerce business operates will be beneficial to this role and the ability to work cross-functionally with all e-commerce departments will also be crucial. You will be working with a team to achieve set monthly revenue targets by providing exceptional customer service. So if you are a talented individual with a strong work ethic and are interested in establishing your career in e-commerce, then we want to meet you!

Responsibilities:

    • Provide exceptional service across multi-channels for all customer communications.
    • Handle cases with a high level of professionalism and customer centric mindset.
    • Identify potential sales opportunities and establish a track record of successful conversions.
    • Work as a team to achieve revenue targets.
    • Actively manage customer service related documents for internal tracking and cross team awareness.
    • Maintain a high level of service awareness at all times.
    • Work cross-functionally with other e-commerce departments.
    • Support reporting manager with ad-hoc tasks and duties.

Requirement:

    • Degree, High Diploma or Associate Degree holder; preferably overseas study experience.
    • Experience in customer service or related fields is highly preferred.
    • Fluent in Japanese and English for both spoken and written communication.
    • Experience with CRM, Case Management, Live Chat tools is preferred.
    • Excellent interpersonal and communication skills, and the ability to build rapport with customers and relationship management.
    • Possess a proactive solutions mindset; organized and detail oriented with strong time management skills.
    • Ability to multi-task and troubleshoot.
    • Proficient in basic administrative office suite software e.g. MS Office, Google Drive.
    • Available to work during the weekend, busy periods and/or public holidays.
If you think you’ve got what it takes, please provide your cover letter, CV and expected salary.

This position is based and located in Hong Kong. Candidate must be eligible to work in Hong Kong.

Personal data collected is for recruitment purpose only.
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Customer Care Consultant

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