Lead Consultant - ServiceNow (Melbourne)

About Us:

· CRN Magazine Fast50 Ranking 2017-2019

· Asia Pacific & Japan ServiceNow Elite Partner of the Year 2020 - 2023

· LinkedIn Top 25 Hottest Places to Work

· WFH & Office Flexible Arrangement

· Work from ANYWHERE in the World 4 Weeks Per Year

We are an Australian-born company with over 350 dedicated staff across Australia, India, Singapore, Hong Kong, and the Philippines. A multi-award-winning business, were proud to have been recognised as the Asia Pacific & Japan ServiceNow Elite partner of the year in 2019, 2020 and 2021. Our success comes from our people-first culture. That means we value trust-based and caring leadership, a supportive learning environment, continuous innovation, and giving you opportunities to do things youve never done before.

Our focus is enterprise service management, and we have deep knowledge of and experience in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. We also have Innovation and Organisational Change Management practices that are intrinsic to everything we do.

Role Summary:

You will have the technical prowess to deliver successful outcomes for our customers, ideally a technologist at heart who enjoys understanding the depths of the platform and view coding as a hobby outside of work. You will be proactive and pragmatic, with excellent analytical and problem-solving and exceptional verbal and written communication skills. Enable investment in our people and their growth, so you should expect a challenge.

Main Responsibilities:

  • Facilitate client workshops to Identify business processes and challenges by validating customer requirements concerning needs versus wants.
  • Prepare and run functional/technical design workshops, including creating specifications based on out-of-the-box functionality and customer requirements.
  • Identifying areas of process improvement and automation (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
  • Implementation and delivery of solutions addressing requirements in consideration of process design and ServiceNow technical best practices and standards
  • Excel as an individual contributor on client engagements or as part of a team in supporting Implementation while taking ownership of tasks and/or project workstreams and guiding more junior professionals
  • Hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using technical skills such as HTML, XML, JavaScript/AJAX, and Integrations (web services, SOAP, email, MID, etc.)
  • Subject matter expert ensuring technical deliverables to customers are complete, consistent, high quality, on time, and delivering valued outcomes.
  • Organising and prioritising development efforts, interfacing with vendors and management, and coordinating efforts of other Enablers contributing to deliverables and reviewing the work of others for quality and accuracy
  • Assisting in the uplift of consultant capability through mentoring, feedback and support of other Enablers in new activities and product understanding
  • Achieving additional Certified Implementation Specialist (CIS) certifications within the various product lines

Skills Matrix:

  • Minimum of 5 years experience across ServiceNow Design and Development within a client-facing environment
  • Experience in presenting to an audience on technical aspects of the platform and in a specific domain
  • Present business acumen, be analytically minded while focusing on problem-solving
  • Must be a dynamic team player & demonstrated strong leadership abilities
  • Enterprise/large Service Management implementation experience
  • Solid experience in requirements gathering, including experience in creating process documentation, solution designs and detailed requirements
  • Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process and technology perspective
  • Experience across multiple ServiceNow releases, ideally from Kingston to the most recent release, and ability to articulate release updates and impacts to customers.
  • Experience across Waterfall and Agile project methodologies
  • Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience
  • Providing platform insight and forward-thinking on ServiceNow upgrades, new releases, and future ServiceNow roadmap

Qualifications & Certifications:

  • IT Degree or relevant tertiary education in Computer Science
  • ServiceNow CSA + CIS ITSM + 1 other product CIS
  • ServiceNow sales & presales accreditation in 2+ Product lines
  • ITIL Foundation Certified

Bonus Points:

  • Additional ServiceNow certifications, including ServiceNow Suite Certified
  • Exposure to/general understanding of ServiceNow licensing
  • Project Management Certifications including Agile, SCRUM, Prince2

The Enable Way: Passionate, Pragmatic, Committed & United

Lead Consultant - ServiceNow (Melbourne)

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