Alation is seeking a Technical Content Manager to join the Customer Success Community Team. The ideal candidate will be contributing to build a world-class self-service knowledge experience for Alation customers, where they can easily find information, get technical and product tips and find answers to commonly asked questions.
A primary responsibility for this position will be to monitor and respond to customer questions and interactions in the Alation Customer Community. Insight gained from this activity will be used to identify gaps and updates needed to the knowledge base(s), working across internal Alation teams to help reduce duplication and create efficiencies and consistency in our processes for keeping up quality touch-points for our customers.
You will work closely with the Support and Community teams. You will work cross functionally with Product, Sales Engineering and other subject matter experts to find and document answers to technical problems. You may also draw on the knowledge and collaborative relationships we have with our customers, who are some of the most advanced analytics teams in the world.