Contributor Relations Manager

Refinitiv Brasil Servicos Economicos Limitada (São Paulo SP, Brasil) Publicado 4 dias atrás

The Contributor Relations Manager (CRM) will be responsible for building and maintaining relationships with multi-level contacts across real time and non-real time supplied data pricing, including the recruitment and support of financial institutions in providing data contributions to Refinitiv's products. Day-to-day workflow will include customer service for multiple data contributors, identification of potential data contributors, and relationship building with potential and existing contributors.

The ideal candidate will:

  • Prepares and documents requirements and detailed functional specifications for content initiatives.

  • Ensures timely and successful implementation of content improvements.

  • Responds to helpdesk queries as 4th level support.

  • Clarifies content policy issues and collection methodologies in collaboration with data operations.

  • Provides training to the data operations training group for content improvements, collection tool modifications, and policy changes.

  • Identifies potential data collection process improvements and consults with data operations for possible implementation.

  • Ensures that content meets or exceeds quality metrics as defined by the content Quality Assurance team.

Qualifications:

  • BA/BS Business, Economics or related field

  • Proficient in Portuguese and English

  • Validated background in financial markets

  • Knowledge of local market fundamentals or financial information services, with a concentration in OTC pricing

  • Confirmed capability to develop and maintain a wide internal and external relationship network

  • "Results-oriented" spirit and passion for the financial sector

  • Outstanding written and verbal communication skills/excellent interpersonal skills

  • Experience with Microsoft Office (Word, Excel, Powerpoint)

  • Familiarity with one or more financial information platforms (e.g., Thomson One, Eikon)

We care about benefits too.

We support our colleagues’ wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.

Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, we rely on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found on our careers site.

We care about benefits too.

We support our colleagues’ wellbeing with inclusive benefits. So that's support for physical, financial, mental and environmental health, paid time off to volunteer, consumer discounts & savings and so much more. All of which are tailored to your needs and may vary by location. For more details talk to your recruiter.

Our fast paced and supportive environment is only possible due to determined, autonomous problem solvers who love our high performance culture. And as a global business, Refinitiv relies on diversity of culture and thought to deliver on our goals. So we seek hardworking, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Refinitiv makes reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us to request an accommodation. A full list of our office locations and contact information can be found at: Refinitiv Office Locations.

Be the breakthrough, activate your future and shape ours.

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Contributor Relations Manager

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