Company Description

We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,700 driven, dedicated and passionate individuals. We work on the front-line of medical science, changing lives, and bringing new medicines to those who need them.

Job Description

Only CVs in English will be considered

In this role, you will ensure that clinical trial shipments meet all legal requirements and regulations, manage documentation, and coordinate with customs and other entities. You will streamline import/export processes and stay updated on global shipping rules.

You will:

  • Stay abreast of changes in import or export laws/ regulations
  • Consult on issues of import/export of medical goods and auxiliary supplies for clinical trials
  • Classify goods according to the tariff coding systems
  • Review and approve proforma invoices with project teams and courier companies
  • Request and comply import documentation (customs invoices, certificates of origin, and cargo-control documents)
  • Negotiate with courier companies and carriers on issues of transportation and customs clearance, examines tariff offers and negotiates on discounts and additional services
  • Coordinate goods dispatch, storage and delivery
  • Collect and systematize information on shipment logistics for current and new clinical studies
  • Monitor export/import licenses validity
  • Track the number of imported medication and exported biological samples in accordance with the state authorities permissions (import/export licenses/NCC approval)
  • Settle current operational issues occurred during customs clearance or shipment delivery
  • Manage and maintain all import/export documentation in hard-copy and in eTMFs jointly with project team members
  • Track all incoming and outgoing shipment of medical goods and auxiliary supplies from their request to arrival/ departure
  • Provide training to the country team members on import/export regulations
  • Perform regular QC of import/export documentation for obtained clinical supplies
  • Interact with dedicated study vendors and other PSI departments, as needed


  • Full working proficiency in English and Spanish, Portuguese is a plus
  • College/University degree - relevant areas are a plus: commerce, trade, international trade
  • Logistics experience within CRO or Pharmaceutical industry
  • Broker/custom experience
  • Familiar with import/export operations process and relevant documentation
  • Prior experience in international companies
  • MS Word, Excel and PowerPoint proficiency
  • Ability to plan and work in a dynamic team environment

Additional Information

Advance your career in within a growing clinical research company that puts people first. You will coordinate a variety of tasks and learn new processes while working in a global environment.

Coordinator / Manager, Import/Export Operations

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