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Coordinator IS Request Fulfillment

Franciscan Health
Beech Grove, IN
20 days ago: Franciscan Health

Job Description

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Coordinator IS Request Fulfillment
IT Service Management
Franciscan Alliance

​​1500 Albany Street
Beech Grove, IN 46107
Days; Full-Time
40 Hrs/Wk
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Directions
WHAT WE NEED
Problem solving IS coordinators
WHO WE ARE LOOKING FOR
There are so many important jobs that go into providing the very best health care. Jobs that patients may never notice, but could be critical to their care. This is one of those jobs. Our IS Request Fulfillment Coordinator oversees service requests and performs activities related to the service fulfillment process. It’s the sort of job that needs a detailed eye and a knack for problem solving.

Do you love identifying problems and coming up with the best solutions? Are you accurate, organized and detail-oriented? Are you a good listener? This could be the job for you.
WHAT YOU WILL DO

+ Oversee and identify the criteria needed for all service requests and identifies areas of improvement to ensure timely fulfillment of request.
+ Coordinate and organize all resources required to process service requests.
+ Record and report on all service request metrics to ensure they are aligned with Service Level Agreements (SLAs) and/or agreed upon target dates.
+ Identify gaps, errors, changes that could introduce quality inefficiencies and pose potential risk to the organization. Provide solutions to ensure request fulfillment continues with limited disruption.
+ Submit Service Requests for final quality control check point which includes findings of the request fulfillment process for future reference.
+ Advocate for improvements through the integrated service management approach.
+ Identify and respond to complex changes to services and processes. Provide solutions while allowing for innovation.
+ Use the IS Project Management methodology to manage projects.
+ Participate in work teams to ensure quality processes are in place.
+ Assist with needs assessments and impacts analysis.
WHAT IT TAKES TO SUCCEED

+ A background in IT Service Management is highly desirable with 3+ years of experience.
+ Service Now System Administration and Service Now Development experience required.
+ ITIL v3 certification preferred.
+ Lean Six Sigma - Yellow preferred.
+ Ability to work with Java and JavaScript and open source tools in a Unix/Linux, MySQL and agile development environment.
+ Strong web application development with Java based server environments.
+ Familiarity with JavaScript, XHTML and XML with database design schemas and data modeling.
+ Previous experience of working in a SCRUM environment with strong requirements gathering experience.
+ Develop integrated solutions to resolve highly complex technical and business issues.
+ Provide strategic direction, guidance, and integration of products and services.
+ Ability to work with business users and clients.
+ Maintain a positive approach and work cooperatively with others.
+ Assist others in completing tasks as needed.
+ Strong communication and organizational skills.
+ Work independently following established policies, procedures, and practices.

WHAT WE'RE LOOKING FOR
Bachelor's Preferred
5-10 Years Experience
License(s):
Certification(s):
Travel: Up to 50%

EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.

Nearest Major Market:IndianapolisJob Segment:Developer, Lean Six Sigma, Java, Linux, Database, Technology, Management
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Apply now »Coordinator IS Request FulfillmentIT Service ManagementFranciscan Alliance​​1500 Albany Street Beech Grove, IN 46107Days; Full-Time40 Hrs/WkView MapDirectionsWHAT WE NEEDProblem solving IS coordinatorsWHO WE ARE LOOKING FORThere are so many important jobs that go into providing the very best health care. Jobs that patients may never notice, but could be critical to their care. This is one of those jobs. Our IS Request Fulfillment Coordinator oversees service requests and performs activities related to the service fulfillment process. It’s the sort of job that needs a detailed eye and a knack for problem solving.Do you love identifying problems and coming up with...

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