Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. As part of the Disney magic, Cast Members will have the opportunity to experience:
Memorable interactions with guests
An enjoyable, inclusive and equal working environment
A rich training program and a comprehensive range of benefits
A broad development platform with opportunities to advance and experience new fields while learning professional management skills
Advanced equipment and technology and complete infrastructure
An opportunity to create your own happiness through work
Shanghai Disney Resort provides spectacular shows to guests every day. As a Costuming Service Attendant, you will ensure smooth operation of daily shows and create magical experiences for guests. Responsibilities include managing inventory of costumes and costume store rooms; assisting Cast Members in dressing before and during the show; ensuring quick changes; repair and care for costumes; and making sure costumes are in perfect condition.
Provide costume services to Shanghai Disney Resort Cast Members and assist with any costume related issue.
Costume pre-show set up preparation, assist Cast Members in dressing, quick changes and care for costumes. Make sure all Cast Members can find their costumes and accessories easily and quickly; make sure that Issue Floor and Locker Area are always tidy and clean to meet Cast Members’ satisfaction.
Assist Cast Members in dressing, quick changes and care for costumes.
Provide a variety of apparel-related services to cast members, such as fitting, size checking, costumes borrowing process enquiry, costume look-up and repair, locker look-up and repair, nametag production, costume account look-up and other costume related service.
Timely cleaning and return of costumes; laundry, including (but not limited to) sorting, scrubbing, hand-washing costume items, placing into dryer, ironing, folding, placing all costumes and under-dressings on hangers.
Receiving goods from factories and warehouse, check quantity and quality, pre-wash, scan into system and make sure types and sizes are correct for Cast Members.
Housekeeping and other assigned tasks
Based on business need and Cast Members’ credentials, below tasks will be assigned from time to time.
Support guest flow in general, including in different locations
Assist guests with directions, answer questions, provide information and solutions as needed
Support cleaning work areas and guest areas
Assist logistics and stocking
Keep Shanghai Disney Resort clean by picking trash
Handle cash or process POS in other LOBs ( * applicable to cash-handling/POS related jobs only)
Excellent communication skills, ability to maintain a positive attitude and work well in a team setting
Fluent in Mandarin, basic oral English is a plus
Proficient with computers and office software
Flexible/adaptable (may work in a variety of areas, conditions need to accept shift rotation)
Must provide full availability for ongoing training throughout a two-month period
Must be available to work all peak seasons, and holidays
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.
* We are committed to providing equal employment opportunities and welcome applications from candidates with disabilities.
* Specific benefits vary between different roles and may be adjusted according to company policy.
* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.
Salary: your salary consists of a base salary + service bonus + floating year-end bonus
Social Insurance: You are entitled to five social insurances and one housing fund
Overtime and allowances: In addition to statutory overtime (depending on your position) you may be entitled to a high temperature allowance and a night shift subsidy
Catering subsidy: You are entitled to one free meal per day on days that you are working
Accommodation: You have the opportunity to live in a dorm with Wi-Fi and air conditioning or to receive a living allowance
Vacation: You are entitled to paid annual leave and paid sick leave
Insurance: We buy supplementary medical insurance for you and your children. You can also enjoy group life insurance
Free Park Entry: While you work for Shanghai Disney Resort you will have the opportunity to enter the park with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Health checkup: You are entitled to a free health checkup once a year
Learning and development opportunities:
Learning: you will be taught a range of international professional skills, including corporate culture, service skills, and more.
Career Development: Promotion opportunities are transparent and are dependent on your own efforts. You can also apply for internal transfers should you wish to develop yourself in another part of the company. With Hotel, Food and Beverage, Fire Safety, Security, Merchandise, Park Operations, Disney University and Operations training opportunities across multiple industries, there will always be development opportunities for those who want them at Disney.
Activities: Disney provides Cast Member with a range of volunteering opportunities as well as fun clubs for basketball, tennis, yoga, Disney Run, Music, Drama, DIY and more as a way to help you connect with your colleagues and network in a fun environment.
Apply online -> Interview over email -> Accept Employment -> Onboard
Please note: You may only apply for this position once in a six-month period. If you have applied within the last six months, please log in to your account to view your current application status.
You will be working at Shanghai Disney Resort in Pudong, Shanghai. You can take metro Line 11 to Shanghai Disney Resort station or take one of our many shuttle buses. The shuttle buses can be taken from one of several central areas across the city every day. You can find out more information during your onboarding process.