Job Description


  • Follow up & collection of due & outstanding debt to be achieved within the Company trading terms of sale.
  • Reconciliation of accounts
  • Follow up of claims deducted from remittance/ communicate with GenPact, India, on cash allocation  & daily banking
  • Issues and actions followed up with customers I sales managers with a weekly follow up
  • Copy invoices to be sent and POD's requests to be made via C/S within 2 working days of receipt of notification
  • Attend monthly Receivables meetings with Senior Credit controller, build rapport and develop positive, strong relationships
  • Daily release of orders on credit hold in relation to payments received and credit risk/ exposure customer performance
  • Achieve set KPl's and Policy Deployment requirements as directed. Support achievement of CompanyI Team Goals and Projects as required.


  • Follow up of all overdue accounts as per company  policy  or  agreed written payment terms. Updating of customer history files with text, including actions taken.(including confirmation calls and follow up on payment commitments in a tactful  manner
  • Effective and tactful communication with  Internal I External customers
  • Releasinq orders on hold in a timely manner, on a daily  basis
  • Persistent  and  timely  follow   up  of  all  queries  claims  with  customer service deductions and disputes, with both internal and external customers
  • Undertake and learn various processes for reporting and account applications such as PPSA registrations/deregistration
  • Other duties as directed by management in the evolvement of the position
  • Support achievement of team goals and projects as required
  • Ensure all OH&S procedures are followed and all incidents are reported accordingly


  • Reduction in overdue receivables to 6% or better
  • Minimise bad debt write offs
  • Attend monthly ledger reviews with Sales Division
  • Ensure clearance of overdues  and smaller balances greaer than 180 days in ledgers. Achieve only current year debt on the ledger
  • Completion of team projects

OTHER and/or SITE:



Ensure compliance to company policy including business ethics policy, Employee Health and Safety policy and guidelines, car policy, travel and expense policy, mobile phone policy (including compliance with BOS company policies as it pertains to operating in their environment).


If driving a company motor vehicle ensure the vehicle is operated and serviced within the company car policy guidelines.


Comply with travel and expense policy, policy for use for mobile phones, computers and all other company assets in the possession of the employee.


Adopt safe working practices and ensure compliance with company policies, values, corporate strategy and quality systems, paying particular attention to the ISO 900l:2000 operating procedures, ensuring such procedures are documented, implemented and non-compliances are corrected as quickly and effectively as possible. Strict adherence to rules and regulations as laid down by local authorities and government departments is also required.

About Us

Diversey’s purpose is to protect and care for people every day. Diversey has been, and always will be, pioneers and facilitators for life.

We constantly deliver revolutionary cleaning and hygiene technologies that provide total confidence to our customers across all of our global sectors, including: cleaning products, systems and services that efficiently integrate chemicals, machines and sustainability programs. This makes us unique among leading global hygiene and cleaning companies. Everything we do has our customers’ needs at its heart and is based on the belief that cleaning and hygiene are life essentials. With over 94 years of expertise, we safeguard our customers’ businesses, contributing to productivity improvements, lower total operating costs and brand protection. Led by Mark Burgess, CEO, and headquartered in Charlotte, North Carolina, USA, Diversey employs approximately 9,000 people globally.

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