CRM Lifecycle Audience Manager (m/f/x)

HelloFresh (Berlin BE, Deutschland) Vor 29 Tagen veröffentlicht

The role

The CRM Audience Manager (m/f/x) will be responsible for supporting the design of the Global CRM strategy that will drive profit maximization by effective communication to our customers. In our customer-centric and data-led CRM department, you will drive the delivery of multichannel campaigns based on cutting edge data analysis across international markets.

The job will be to ensure the right message delivery at the right time by identifying the relevant customer microsegments while ensuring a scalable level of automation, efficiency and consistent learning through advanced targeting and testing.

What you’ll do

  • Supporting with the design, planning and project management of the CRM Roadmap
  • Continuous evaluation, optimisation and automation of existing CRM initiatives
  • Leading campaign response analysis; focusing on engagement KPIs and ROI
  • Owning and developing rigorous AB testing strategies across 10+ markets
  • Driving personalisation efforts through content and audience optimisation

What you’ll bring

  • 2+ years CRM experience, ideally within a subscription model business
  • Ideally experience with retention programmes
  • Analytical curiosity, a history of data interpretation and the ability to problem solving
  • Cross-departmental stakeholder management
  • Ability to work autonomously in a fast-moving / fast-growth environment
  • Strong written & oral communication skills
  • Proficient in English, other languages are a plus

What we offer

  • Healthy discount on weekly HelloFresh boxes
  • Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
  • A diverse and vibrant international environment of 70+ different nationalities
  • Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
  • The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 14 countries across 3 continents.

Our best-in-class marketers play vital roles in connecting HelloFresh with new and existing customers across the world. Based in Berlin, the data-driven and creative Global Marketing Team pioneers industry-leading research, business insight, CRM, growth marketing and brand communication. The team continuously drives our brand forward through experimentation and an entrepreneurial spirit.

Our more than 7,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged.

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

You can get a taste of what we've been working on by checking out About HelloFresh.

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 7,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.

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