Job Description

Job Description:

We are looking for a customer-oriented representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure Customer Care Standards and maintain high customer satisfaction.


The Job:

  • Liaise between the company and the clients globally.
  • Provide information about products and services, process cancellation request and obtain details of complaints via calls, live chats and emails.
  • Seek to “Wow-with-Service”.

Requirements

The Person:

  • Fresh graduates are encouraged to apply.
  • Working experience in Call Centers, Telesales environments, customer service environments, hospitality or Creative/Advertising companies will be an added advantage.
  • Have a passion for cold-calling, telemarketing, business development and customer service.
  • Self-confident, strong initiative and an ability to interact with all types of people.
  • Ability to multi-task, manage stress and work under pressure.
  • High adaptability and able to make smart decisions quickly.
  • Good communication, listening and interpersonal skills.
  • Strong attention to details.
  • Must be internet savvy.
  • Good command of English (verbal & written)
  • Must be able to work any shift.

Benefits

  • Mission-focused: To be game-changers, we plan, act and grow accordingly to serve our stakeholders - that includes our staff too!
  • Global Presence & Mindset: It’s your chance to work alongside international colleagues and expand your horizons, network and mindset.
  • Creative & Innovative: If you’re all about fresh ideas and practical solutions, you’ll fit right in because these are at the core of our DNA.
  • Entrepreneurial Culture: Run by real entrepreneurs, our methods are oftentimes unconventional. So, if you’re up for challenges, this is it.
  • Personal Development: What’s success without empowerment and personal growth? Open minds will find more than a career here!
  • Fast & Curious: Smart, curious and switched-on, our talents move fast and are ever ready to improve on tasks at a drop of the hat.
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