At Concentrix, we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being Bold and Disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and be the Difference for the World’s best brands!
As a part of the Customer Care Team, you represent one of our leading automotive clients. The Customer Care Advisor is the first point of contact with current and potential customers and external parties.
Responsibilities include answering general customer inquiries, obtaining customer information and data, inputting consumer data, and file information. You will be working in partnership with other departments as the liaison between our customers and clients.
You will participate in an interactive paid training in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team that truly cares.
What we offer:
To reward you for your success we offer a competitive compensation package, quarterly incentive programs and benefits*
We offer an amazing Employee Referral Program
Interactive training and supportive environment
Career path and advancement
Medical, dental and vision benefits, employee assistance program, and RRSP contributions
Free parking and transit-accessible location
Onsite full cafeteria
A discount program designed for everyone
Greet customers in a professional and courteous manner
Contact internal departments to clarify and gather information to respond to customer inquiries
Contact external parties to assist in providing information and gain clarification
Review individual customer cases providing mediation on behalf of client; determine customer needs through effective questioning and research.
Participate in activities designed to improve customer satisfaction and business performance
High School diploma (or equivalent - GED)
Computer proficiency (including knowledge of windows-based applications)
Excellent communication and problem solving skills is preferred
Ability to multi task, work in a fast pace environment, and have strong organizational skills is an asset
You might be asking yourself: Who is Concentrix?
Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.
Our culture is made of nine statements that we use as a guiding principle for our everyday business!
We are FANATICAL about our clients & staff
We have HIGH INTEGRITY with exemplary character
We are TENACIOUS in our pursuit of excellence
We value KNOWLEDGE, OPENNESS and TRANSPARENCY
We have CONTRARIAN views on how to run a business
We are BOLD in our decisions
We are DISRUPTIVE in the marketplace
We INVEST in the future
We all CONTRIBUTE and are one Concentrix
All health practices and guidelines have been put in place for your general health and safety. Masks will be given on site, and temperatures will be taken each time you enter the building. Sanitizer stations are in all high traffic areas.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Concentrix welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Here at Concentrix, we are striving to be great at customer and employee engagement.Our focus is on you.We are fanatical about our staff.We are here to bring a holistic approach to employee engagement and we wish to enable you with improved access and thus enhance the employee experience and job satisfaction.