Customer Care / Service / Support Manager (f/m/d) French & German

Airup (München BY, Deutschland) Vor 29 Tagen veröffentlicht

Looking for new challenges while being part of a creative and inspirational team and on top you want to help making the world a better place? With our vision to not only offer the most sustainable and healthiest but also the most attractive beverage option we have developed a worldwide unique drinking system. What makes air up so special - we have managed to make water taste like apples or orange-passion fruit by only using scent. Completely without artificial additives or sugar and the best: you can even safe on plastic bottles as you can refill our bottle everywhere! Join us to establish the market segment of „scent based drinks“ as:

Customer Care / Service / Support Manager (f/m/d) French & German 

Your responsibilities: 

  • As part of our Customer Engagement Team you always keep a close eye on incoming mail, chat messages and Social Media comments 
  • You process customer complaints and returns independently 
  • You advise customers independently on all kinds of issues, especially via e-mail and social media 
  • You make sure that our customers feel that they are in good hands with you in every aspect 
  • You are in constant contact with our most important customers, with your colleagues from marketing, product management and order processing 
  • Together with your team, you evaluate customer feedback from various channels and derive optimization possibilities 

That’s you: 

  • You are empathic and enjoy communicating with customers and partners and are always friendly 
  • You speak fluent German, English and French 
  • You make every customer feel like a king and are familiar with common social media communities 
  • You enjoy working in a team and bring a high degree of personal responsibility and motivation
  • You can also think around corners and are familiar with Microsoft Office 
  • Ideally, you have already been able to gain initial practical experience in dealing with customers 
  • You are available to work Monday thru Friday 9am to 6pm CET 

This is us:

We are much more than we are able to put into words - but to mention a couple of things which make working at air up great: 

  • We are a diverse team from all over the world that strives for greatness
  • With us you will have a huge load of responsibility and a job that creates value and has impact in a short decision-making environment
  • We value you bringing in new ideas and testing new concepts
  • Our strong growth provides excellent development options - professionally as well as personally
  • We support you with a yearly training budget and many internal training possibilities
  • Free coffee, fruit and our own scent pods in the office are naturally also part of the deal
  • Of course remote work works also! Without you missing out on anything (except for coffee and fruit ;-) )
  • For balancing you benefit from a discounted Urban Sports Club membership and many other corporate discounts
  • And last but not least - we never loose fun out of sight, neither in our day-to-day work nor at our regular team events

Up for new challenges? 
Take your chance to be part of air up success story! We are looking forward to your application including CV / LinkedIn profile and any further information like possible entry date and salary expectations.

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