Customer Care Representative

*Applicants in Pilar, Argentina and surrounding areas preferred*

Are you passionate about taking a customer centric approach to accommodate different customer needs? Do you thrive in a dynamic, multicultural work environment?

If so, we want you to join us at Hempel as a Customer Care Representative in Pilar, Argentina. You'll handle and process a variety of purchase orders and inquiries, adhering to standard ERP methodologies and documentation for post-purchase support. Your focus will be on stringent compliance across all financial transactions, collaborating with a Customer Compliance Lead to guarantee efficient and prompt resolution of customer claims.

Here’s some of the other things you can look forward to:

  • Serve as point of contact between customers and internal stakeholders such as Sales, Supply Chain, Finance and Technical Services on the sales order processing to order fulfilment.
  • Ensure customer centric approach to accommodate different customer needs.

Key tasks:

  • Attend to customer enquiries for order/invoicing fulfilment in a proactive, professional and efficient manner to ensure customer service excellence.
  • Complete sales orders, invoicing and leading any credit notes/debit notes and product returns with customers in the most prompt, fast and efficient manner.
  • Coordinate supplies with customers, customers’ appointed agents, Hempel Associates & supply chain to meet customers delivery requirement.
  • Ensure good communication with customers, sales team, Hempel Associates & supply chain to increase accuracy
  • Record all stock non-availability during enquiry and short supplies by Hempel Associates & supply chain for analysis and improvement on stock availability.
  • Assist sales team to generate reports as required for specific customers according to supply agreement.
  • Assist sales in any ad-hoc after sales administrative matters.
  • Responsible for PFP D.O.C (Declaration of Compliance) application process

What do you need to be successful in this role?

We are seeking someone who can work closely with internal and external team members while meeting defined response times, accuracy of data preparation and maintain customer satisfaction scores.

  • Relevant experience, Diploma or higher
  • Strong computer skills
  • Proficient in spoken and written English
  • Strong interpersonal skills and customer service focused!
  • Strong time management

ONLY RESUMES SUBMITTED IN ENGLISH WILL BE CONSIDERED

Sounds like a match?

Welcome to apply! Click the ‘Apply for position’ button in the top-right corner and submit your application with a resume/CV in English via our recruitment system.

More about Hempel

At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world. We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement. Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer. Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustain-able coating solutions and unleash your full potential!

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds. Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

#LI-Hybrid

Application due

2024-06-28

Seniority Level

Entry level

Job Functions

Customer Service

Industry

Chemicals

Across the globe, Hempel’s coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity. ​


Customer Care Representative

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