Customer Engagement Officers

If you are passionate about customer service and looking for a full-time career opportunity, we want to hear from you!

We are seeking caring and motivated people to join our Workskil Australia team. We have full time opportunities available to assist customers with finding employment. 

About the Roles

As an Employment Consultant you will focus on engaging  customers into our service. For many of our customers they are new to employment services, so you will utilise your knowledge and critical thinking skills to support our customers to overcome barriers, in order to gain meaningful employment.

Using our case management framework, your focus will be on improving  customers’ capacity to work by assisting them in building skills and experience. These roles will also include undertaking ‘marketing’ of customers to suitable employers and running group-based job search sessions to motivate and promote further job opportunities for them. There will also be a strong focus on generating suitable vacancies and job referrals to place our customers in.

Due to COVID-19, Workskil Australia has made some adjustments to how the business operates and how we deliver our services. This means that a majority of customer appointments and employer contacts are being conducted over the phone in the short term!

You’ll also experience the work/life balance that comes with working a 9 day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.

About You

To be successful in the role you will be able to:

• Demonstrate a passion and drive for helping people find employment;
• Demonstrate outstanding interpersonal and communication skills with proven ability to build positive relationships among a diverse range of customers, employers and staff;
• Demonstrate strong mentoring and motivational skills to develop positive relationships with all stakeholders including staff;
• Prove your ability to receive and deliver constructive feedback;
• Demonstrate high attention to detail with strong time management skills to be able to manage a balanced administration workload;
• Demonstrate strong computer literacy with Microsoft Office suite; and
• Demonstrate your ability to work under pressure in a fast paced environment.

You will also be required to:

• Hold a current driver’s licence; 
• Have a Certificate IV qualification, or be willing to gain a qualification with our support;
• Show an understanding of the local labour market and the needs and expectations of employers; and
• Have intermediate to high level administrative skills including ability to type at a minimum of 30 wpm.

Previous experience in sales, recruitment or customer service type roles or similar will also be highly regarded, but not essential.

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with over 35 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria. Our vision is to lead the field in helping Australians in difficulty, disadvantage or with disability, find and keep a decent job.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
• Deliver work experience projects to the community.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your Application

For your application, pleas e include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Please also note that a psychometric assessment is part of the application process, so please allow yourself approximately 15 minutes to complete your application. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/   

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.

Workskil Australia is an inclusive, equal opportunity employer. We particularly welcome applicants who identify as Indigenous, from culturally and linguistically diverse backgrounds or have a disability.

No Recruitment Agencies Please