Customer Engineer

EdCast (Mumbai, MH, India) 28 days ago

EdCast is the AI-Powered Knowledge Cloud solution for unified discovery, personalized learning, and knowledge management across the enterprise. Its award-winning platform is used internationally by Global 2000 companies and large government organizations, including NASSCOM and World Economic Forum, to solve the discovery and curation problems across all external and internal knowledge sources. EdCast's offerings include its Learning Experience Platform (LXP) and MyGuide's in-app guides, intelligence, and automation for business software.

EdCast also offers a corporate learning marketplace for training content, industry certification and instructor services, creating abundant opportunities for workforce learning and upskilling within the organization ecosystems.

Website: - www.edcast.com

Job Title: Customer Engineer

Year of experience: 4 to 8 years

Location: Mumbai

Requirements

WE ARE LOOKING FOR A CUSTOMER ENGINEER WHO

  • Engages with customers & business prospects.
  • Understands and assesses their requirements.
  • Prepare, Present and Demonstrate EdCast’s LXP capabilities to customers and prospects in a manner that aligns with their requirements.
  • Has good understanding of SAML & OAuth based SSO; ideally, hands on experience with Azure AD, Okta etc.
  • Has strong experience of working with SQL databases such as MySQL, Postgres to write complex queries.
  • Has expertise in debugging code, writing scripts in RoR, Python, Java.
  • Has hands-on experience using logging and error monitoring tools such as Graylog, BugSnap, Sentry etc.
  • Has good knowledge on REST & SOAP Web Service standards.
  • Engages with product owners, business users and customers in analyzing functional and nonfunctional requirements to help support product and integrations related design decisions.
  • Excellent written and verbal communication skills.
  • Has experience of working with JIRA to create & track issues.

You Are:

  • A driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
  • Results orientated, motivated by success.
  • Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
  • Collaborator - capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.

What you need:

  • Experience in a customer facing engineering role.
  • Ability to craft and deliver compelling message tailored for the audience.
  • An understanding of LTI & xAPI.
  • Knowledge of HRIS systems such as Workday, SuccessFactors.
  • Experience with LMS systems such as Cornerstone, Saba, SumTotal among others.

Benefits

An opportunity to get ahead in your career by building a great and exciting portfolio that helps others get ahead in theirs. You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations.

We believe in lifelong learning. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact in the world.

Customer Engineer

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