Do you want to be at the center of the three Microsoft cloud’s (Azure, Microsoft365, and Microsoft Dynamics) empowering customers and partners to secure their environments in order to realize the full value of Microsoft cloud services? Are you looking for a role where you can interact directly with customers and help them transform into cloud-enabled businesses? Do you want to contribute to one of Microsoft's fastest growing businesses? If so, then we are looking for you!
The Identity Engineering team is responsible for managing users, authenticating, and securing access to Microsoft Cloud for millions of users every day. Organizations want to protect their information while providing their employees the ability to be productive from any device from the location of their choice. Within Identity Engineering team, the Identity Advanced Cloud Engineering (ACE) Team, is responsible for helping customers to achieve more by monitoring customer service health and providing outstanding support experience for the most complex problems encountered by Microsoft’s top customers.
About the team…
We are a startup team within Identity Engineering Customer Experience Team that respects all points of view, diverse, global, customer obsessed, forever learning, and passionate about technology. We are work closely with account teams, engineering, and customer experience program managers to provide a customer care and support experience.
About the role…
As a Service Engineer in Advanced Cloud Engineering team, you will work with customers and Program Managers to deploy Identity and Access Management solutions, closely monitor customer health, and own the response to customer support requests in a 24x7x365 environment via phone, email or web, representing Microsoft and the Identity Engineering team. You will collaborate with subject matter experts within your team, across engineering teams, account teams, and management while continuing to maintain responsibility for being the first and last point of contact for your customer until issues are resolved. In this role you will develop deep technical expertise, have an opportunity to learn new emerging technologies, and help those around you grow. As you learn, you will apply an engineering approach to defining processes, analyze data, and work with engineering teams and leadership to continuously improve the customer experience.
We are looking for individuals sharing a passion for supporting customers, demonstrate empathy, a strong communicator, have a growth mindset, and a strong technical acumen to join one of the most customer connected engineering teams at Microsoft. The roles are technical, customer facing, have opportunity to grow professionally and technically.
An ideal candidate for this role has experience in deeply technical roles, support experiences at cloud scale and leading complex and highly visible customer engagements. Along the way, you have managed situations where the stakes are high, learned how to negotiate, developed strong communication skills especially when sharing deeply technical information. You have obtained and leveraged data to make informed decisions and become a quick learner of new technologies.
Benefits and Perks