Customer Excellence Representative

Daniels Health (Abbotsford BC, Canada) 12 days ago
Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.
 
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

The Role

We require a highly organized Junior Administrator who will be central to supporting Operations Administrator and the successful running of the plant.  Supporting the daily administration processes, the Junior Administrator will support the production and transport teams through excellent planning, prioritize and problem solving skills.

Role responsibilities
Assist with completion of daily documentation and provide detailed information to update our systems.
Deliver quality facility service through timely and accurate processing to billing.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Resolve customer needs and inquiries, by reporting and analysing activity.
Close interaction with Customer Service for transaction processing, status updates and investigations.
Maintain 100% accuracy on data entry into system.
Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
Review and interpret files, records, and other documents to obtain information to respond to requests.
Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service.
Generate reports as required.
Co-ordinate deliveries to customer sites.
 
Skills and experience required
2 - 8 years of administrative experience within retail, hospitality or corporate industry
Strong knowledge of administrative process and procedures
Ability to research, analyse, interpret, and document transactions and issues following standard procedures provided
Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.)
Good communication skills both written and verbal
Proven experience in improving processes and procedures
A positive "can-do" attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
Strong attention to detail, all work accurate and performed to a high standard
Excellent organisational skills

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.
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Customer Excellence Representative

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