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Customer Experience Manager

10 days ago: Belgravia Health & Leisure Group Pty Ltd

Job Description


VIC, Aquarena Aquatic and Leisure Centre, Templestowe Lower 3108

  • Great career paths and development with an entrepreneurial organisation
  • Free facility access 
  • Opportunity to make a real difference to our community 

This is a great opportunity for passionate and friendly leader who enjoy delighting our members and visitors and leave lasting positive impressions

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand. 

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

The Role

Provide leadership, management and direction to the customer service staff and ensure the delivery of high levels of customer service. Deliver services to the customers in the most efficient and effective manner and in line with Belgravia Leisure's mission, vision and values by delivering a first class experience for the facilities customers.

About You:

  • Certificate Level II in First Aid
  • Current CPR
  • Current Working with Children Check
  • Current National Police Check
  • Ability to work independently and in a team environment
  • Passion for customer service
  • Sound interpersonal and communication skills
  • Excellent organisational skills
  • Cash Handling and sales experience
  • Experience with a computer based point of sale system
  • Similar experience in a fast paced, multi-faceted customer service role

Key Accountabilities

  • Provide excellent customer service to all customers, both in person and over the telephone by responding to customers' needs or concerns and ensure the quality of service meets agreed customer service standards
  • Recruitment and induction of new, quality staff as directed by the Centre Manager.
  • Ensure customer service staff are well informed and have a sound knowledge of the Centre's services and programs.
  • Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
  • Use a variety of marketing methods to promote the centre and its services in order to consolidate and increase patronage and membership base Respond to community requests for bookings

 If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health and leisure environment, we want to hear from you!

VIC, Aquarena Aquatic and Leisure Centre, Templestowe Lower 3108Great career paths and development with an entrepreneurial organisationFree facility access Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly leader who enjoy delighting our members and visitors and leave lasting positive impressions The Company Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.  We are in an exciting period of growth, and look to...