Customer Outreach Executive- IXCA1

Toppr (Chandigarh, CH, India) 28 days ago

ABOUT THE ROLE

Toppr is looking for a Customer Outreach Executive (COE). A COE is the source of getting to know each of our customers on a personal level, identifying their needs, and setting up a counselling session to help them. COEs make sure they collect all the necessary information from a customer for a successful home demo. Also, they are responsible for cascading customers’ feedback to Toppr’s consultants through well-defined processes. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

WHY SHOULD YOU JOIN TOPPR

  • Custodian of a bright future: Introduce students to personalized learning. Act as a link between a student and a counselor and help them achieve their academic goals.
  • As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
  • Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
  • Perks and incentives: We appreciate your efforts by providing exciting perks and incentives tailored specifically for you.

HOW YOU’LL RAMP

In First Week...

  • Understand Toppr’s journey, mission, values, future outlook, and footprint across India.
  • Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Have mock sessions with experienced team members to gain first-hand experience of the customer outreach process.

Requirements

KEY QUALIFICATIONS

  • A graduate degree from a reputed institute.
  • Candidates with telecalling experience are preferred. Freshers can also apply.
  • Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
  • Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

  • Communication: Excellent communication skills in English and/or the regional language.
  • Empathy: Ability to approach any situation with patience and natural empathy.
  • Integrity: As a COE, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
  • Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
  • Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.

Customer Outreach Executive- IXCA1

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