Customer Outreach Executive- VGGA

Toppr (Vijayawada, AP, India) 8 days ago

Toppr is looking for a Customer Outreach Executive (COE). A COE is the source of getting to know each of our customers on a personal level, identifying their needs, and setting up a counselling session to help them. COEs make sure they collect all the necessary information from a customer for a successful home demo. Also, they are responsible for cascading customers’ feedback to Toppr’s consultants through well-defined processes.

So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

Requirements

  • A graduate degree from a reputed institute.
  • Candidates with telecalling experience are preferred. Freshers can also apply.
  • Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
  • Familiar with operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Benefits

In First Week...

  • Understand Toppr’s journey, mission, values, future outlook, and footprint across India.
  • Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Have mock sessions with experienced team members to gain first-hand experience of the customer outreach process.
  • Explain to students how Toppr’s personalised learning app addresses their needs. Fix at least 20 counseling sessions/day with students and their parents at their homes.
  • Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.

By Day 30…

By Day 90…

Customer Outreach Executive- VGGA

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